Customer Testimonials

Customer service was great. You were able to order what I needed, and kept me informed of when it would be ready for pick up. Everyone was very friendly and helpful!

you have what i need and stand behind the products you sell

Courteous service

Fantastic service that always goes the extra mile. Thank you for taking great care of my bike!

Excellent product knowledge, timely service, staff are very helpful but not pushy.

The salesperson i talked to took time to go over products on the wall and answer my many questions. He didnt try to push me in any direction, just tried to ensure i was making the right purchase for my needs.

The staff are incredibly good looking.

Good communication and helped with getting my warranty repair. Keep up the good email and text communication. It makes a big difference.

My custom fender and rear rack fitting was everything I asked for and meet my expectations.
Thanks

I wanted to thank you again for the work you did on my wife's bike. She finds it much smoother to ride and change gears. She was also pleasantly surprised about how clean her bike looked when we picked up.
We will definitely pass on your name to our friends looking for a new bike or service of an existing bike.
Thanks again.
Pat McLellan

Great service and team. Thanks!

The staff are very helpful and knowledgeable.

Very thorough and quick service. Bikes came back looking great. I look forward to hitting the trails

Great work, thorough.

I always enjoy going to your store, for the excellence and friendly services .
Also the professional advices which you have imparted for customers who
are keen for safety cycling in the city.
Thank you,

I had 3 Service experiences and all were quick and friendly. Sarah and Andrew were both excellent. It led me to consider a new bike purchase from them and I am happy to say i have purchased a new Trek Madone SLR6 .

I have been purchasing bikes and accessories for decades with you folks.... the service is outstanding as well as the bikes. Cheers, John Harrison

Fast, friendly, honest - gave me options.

Friendly service from Sara

The West Point Cycles team is driven by providing outstanding customer service, and I am always so impressed with the level of care and attention to detail that each sales representative shows when interacting with each client of the shop! Andrew went over and above with assisting me through the process of building a new road bike after my road bike was stolen. I felt completely supported by Andrew and sincerely appreciate his patience with all my questions, his skill and his product knowledge! A huge thank you to the team at the Main and 2nd location - I love my new Trek Emonda 6 SL Disc, and I can wait to cross more finish lines and make new memories with her!

Thorough, knowledgeable and professional.

1st time renting (and using) a wetsuit. Staff were very friendly, helpful, and personable. Made me feel comfortable, despite my awkwardness in trying on ridiculously tight and unflattering wetsuits. Will be back for sure.

Consistent customer service over the years -- whether I walk in to buy or I am just looking. Helpful and thoughtful advice from staff builds trust with your company.

Love the bikes and the team is amazing, went there with a problem, got it fixed fast and without delay. Ended up getting a few more things added to the bike, so happy!
I always feel special when I'm there.

Quick estimate emailed to me. Good repair service and helpful with accessories.

Quality and genuine staff

Good service.

You had what I wanted.

I wouldn’t trust my bike with anyone else! I can’t thank West Point Cycles enough for their awesome service and support.

Great selection of triathlon gear!