- Phone: 604-559-9944
- Visit Website
Customer Testimonials
Great customer service. and great wetsuit for my 4Km swim.
Everyone at the store is so very helpful and supportive. I love going to the store. Tim and Sarah are great. Even when it’s smokin’ busy in there, they still give great customer service and make you feel special and catered to.
Very friendly and went over and above what I expected when picking out a bicycle.
Really like the staff, they're super helpful! And a great selection of triathlon and bike stuff.
Quality bikes, great service. Staff are very helpful and knowledgeable.
Super friendly and knowledgeable staff
Tim and Sarah are truly the most hands on owners I know, anywhere! Their product knowledge, passion for the sport and concern for their clients is unparalleled. Simply put, they friggin' Rockshox!
Knowledgeable and friendly staff.
Service
And availability of product
I came in to replace my helmet and get some information on a bike. The sales person, Randy, was very helpful and spent the time needed to find the right brand and size of helmet, inform me of the new helmet construction and philosophy, as well as giving me some information on a bike. I'm not sure exactly when I will buy a new bike - it was good get to start getting some information to consider.
Friendly staff
Very Friendly and helpful staff.
Very friendly and informative!
The customer service is outstanding. Competent, friendly and professional, there is no better place to get your bike service done than West Point Cycles.
Staff are great
My husband and I went into the store looking for an ebike. This was our very first introduction to ebikes.
Tim and Hugh were exceptional. They both were informative, patient, accommodating and engaging. We are telling everyone we can about your store.
I loved my experience in your store. No pressures. Hugh made our first ebike ride experience fantastic. Hugh and Tim both have a sense of humour and a wonderful way with clients.
A very relaxing experience.
Thanks guys! You’re great at what do.
great staff
Knowledgeable, friendly, good product selection
I greatly appreciate all the work of the staff: they know very well their products, give good advice and are always available to help you.
I recently order an FX3 disk bike with several "options" (fenders, backrack, kickstand, anti theft front axle, ...): my bike was ready the day after and perfectly mounted. Since then, I do my 100km per week without any issue.
I recommend.
Fast and efficient.
Good communication of what needs to be serviced, what can wait.
your staff are fantastic. Every time I go into the store, I am greeted by a staff member who is both friendly and knowledgeable, as well as willing to go the extra mile. At my most recent visit, Randy assisted me to find new pedals, and even called the other store to get my colour of choice shipped over; in the meantime he offered to put on temporary pedals. Top notch!
Very knowledgeable sales staff
You had a good selection of the cycling sunglasses I was interested. Sara assisted me in choosing a pair that would work for me and look good!
I feel like I'm being taken seriously. Far too often in the past I've felt dismissed by other stores.
Friendly service
It’s all about your services! You are amazingly respectful and responsive to all your customers.
Thrilled with my new Trek Stagger step thru... service was the best I've ever had..
My husband has a trek bike from the 80's he still uses.
It is really close to home. The people working there were the best. Everyone was so accommodating and knowledgable. They encouraged me to try a couple of bikes.
The service adding racks, mirrors, bells was quick.
The communication was through email, and I was even sent pictures of products to choose from.
The work was completed quickly. The order came in on time.
Really impressive crew and the place was busy busy and I am sure all of the above is why
I'm always happy with the knowledge and friendliness of staff
The friendly and helpful staff! That's all you need.