West Point Cycles - Main St.
215 East 2nd Avenue
Vancouver
BC V5T 1B6
Canada

Customer Testimonials

Report a concern   July 7, 2019 — Rated 10 out of 10 by J.M. West Point Cycles - Main St.
What do you like about our products and services?

Fast service. Good communication. Good advice on maintenance requirements.
Report a concern   July 6, 2019 — Rated 10 out of 10 by S.T. West Point Cycles - Main St.
What do you like about our products and services?

Good service
Report a concern   July 6, 2019 — Rated 9 out of 10 by L.T. West Point Cycles - Main St.
What do you like about our products and services?

Staff are very knowledgeable and helpful. Always a great experience.
Report a concern   July 5, 2019 — Rated 10 out of 10 by Rob Sinclair West Point Cycles - Main St.
What do you like about our products and services?

Quality products. Excellent service. Friendly, knowledgeable staff. Three locations.
Miss the group rides.
Report a concern   July 5, 2019 — Rated 10 out of 10 by D.M. West Point Cycles - Main St.
What do you like about our products and services?

Helpful , problem solving for my unique bike ...

Report a concern   July 4, 2019 — Rated 10 out of 10 by Jan Gazley West Point Cycles - Main St.
What do you like about our products and services?

The friendly and helpful staff! That's all you need.
Report a concern   July 4, 2019 — Rated 10 out of 10 by M.M. West Point Cycles - Main St.
What do you like about our products and services?

Great customer service. and great wetsuit for my 4Km swim.

Report a concern   July 3, 2019 — Rated 10 out of 10 by Janet Maclean West Point Cycles - Main St.
What do you like about our products and services?

Everyone at the store is so very helpful and supportive. I love going to the store. Tim and Sarah are great. Even when it’s smokin’ busy in there, they still give great customer service and make you feel special and catered to.

Report a concern   July 2, 2019 — Rated 10 out of 10 by Cori Steyn West Point Cycles - Main St.
What do you like about our products and services?

Very friendly and went over and above what I expected when picking out a bicycle.

Report a concern   July 2, 2019 — Rated 10 out of 10 by J.I. West Point Cycles - Main St.
What do you like about our products and services?

Really like the staff, they're super helpful! And a great selection of triathlon and bike stuff.
Report a concern   July 1, 2019 — Rated 10 out of 10 by Amber Stefanson West Point Cycles - Main St.
What do you like about our products and services?

Quality bikes, great service. Staff are very helpful and knowledgeable.
Report a concern   June 30, 2019 — Rated 10 out of 10 by Peter Lam West Point Cycles - Main St.
What do you like about our products and services?

Super friendly and knowledgeable staff
Report a concern   June 29, 2019 — Rated 10 out of 10 by Newell Cotton West Point Cycles - Main St.
What do you like about our products and services?

Tim and Sarah are truly the most hands on owners I know, anywhere! Their product knowledge, passion for the sport and concern for their clients is unparalleled. Simply put, they friggin' Rockshox!
Report a concern   June 28, 2019 — Rated 10 out of 10 by T.H. West Point Cycles - Main St.
What do you like about our products and services?

Knowledgeable and friendly staff.

Report a concern   June 28, 2019 — Rated 10 out of 10 by B.W. West Point Cycles - Main St.
What do you like about our products and services?

Service
And availability of product
Report a concern   June 28, 2019 — Rated 10 out of 10 by Nance Bass West Point Cycles - Main St.
What do you like about our products and services?

I came in to replace my helmet and get some information on a bike. The sales person, Randy, was very helpful and spent the time needed to find the right brand and size of helmet, inform me of the new helmet construction and philosophy, as well as giving me some information on a bike. I'm not sure exactly when I will buy a new bike - it was good get to start getting some information to consider.
Report a concern   June 28, 2019 — Rated 9 out of 10 by J.D. West Point Cycles - Main St.
What do you like about our products and services?

Friendly staff
Report a concern   June 26, 2019 — Rated 10 out of 10 by Tom Cheuk West Point Cycles - Main St.
What do you like about our products and services?

Very Friendly and helpful staff.

Report a concern   June 26, 2019 — Rated 10 out of 10 by E.G. West Point Cycles - Main St.
What do you like about our products and services?

Very friendly and informative!

Report a concern   June 24, 2019 — Rated 10 out of 10 by Katherine Casey West Point Cycles - Main St.
What do you like about our products and services?

The customer service is outstanding. Competent, friendly and professional, there is no better place to get your bike service done than West Point Cycles.

Report a concern   June 24, 2019 — Rated 10 out of 10 by Portia Purcell West Point Cycles - Main St.
What do you like about our products and services?

Staff are great
Report a concern   June 23, 2019 — Rated 10 out of 10 by Annette Ruby West Point Cycles - Main St.
What do you like about our products and services?

My husband and I went into the store looking for an ebike. This was our very first introduction to ebikes.
Tim and Hugh were exceptional. They both were informative, patient, accommodating and engaging. We are telling everyone we can about your store.
I loved my experience in your store. No pressures. Hugh made our first ebike ride experience fantastic. Hugh and Tim both have a sense of humour and a wonderful way with clients.
A very relaxing experience.
Thanks guys! You’re great at what do.

Report a concern   June 23, 2019 — Rated 9 out of 10 by L.B. West Point Cycles - Main St.
What do you like about our products and services?

great staff
Report a concern   June 22, 2019 — Rated 10 out of 10 by J.C. West Point Cycles - Main St.
What do you like about our products and services?

Knowledgeable, friendly, good product selection

Report a concern   June 22, 2019 — Rated 10 out of 10 by Nicolas Massacret West Point Cycles - Main St.
What do you like about our products and services?

I greatly appreciate all the work of the staff: they know very well their products, give good advice and are always available to help you.
I recently order an FX3 disk bike with several "options" (fenders, backrack, kickstand, anti theft front axle, ...): my bike was ready the day after and perfectly mounted. Since then, I do my 100km per week without any issue.
I recommend.
Report a concern   June 22, 2019 — Rated 10 out of 10 by M.A. West Point Cycles - Main St.
What do you like about our products and services?

Fast and efficient.
Good communication of what needs to be serviced, what can wait.

Report a concern   June 22, 2019 — Rated 10 out of 10 by C.M. West Point Cycles - Main St.
What do you like about our products and services?

your staff are fantastic. Every time I go into the store, I am greeted by a staff member who is both friendly and knowledgeable, as well as willing to go the extra mile. At my most recent visit, Randy assisted me to find new pedals, and even called the other store to get my colour of choice shipped over; in the meantime he offered to put on temporary pedals. Top notch!
Report a concern   June 21, 2019 — Rated 10 out of 10 by L.C. West Point Cycles - Main St.
What do you like about our products and services?

Very knowledgeable sales staff
Report a concern   June 20, 2019 — Rated 10 out of 10 by J.F. West Point Cycles - Main St.
What do you like about our products and services?

You had a good selection of the cycling sunglasses I was interested. Sara assisted me in choosing a pair that would work for me and look good!
Report a concern   June 20, 2019 — Rated 10 out of 10 by J.P. West Point Cycles - Main St.
What do you like about our products and services?

I feel like I'm being taken seriously. Far too often in the past I've felt dismissed by other stores.

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