- Phone: 604-559-9944
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Customer Testimonials
Staff are great
My husband and I went into the store looking for an ebike. This was our very first introduction to ebikes.
Tim and Hugh were exceptional. They both were informative, patient, accommodating and engaging. We are telling everyone we can about your store.
I loved my experience in your store. No pressures. Hugh made our first ebike ride experience fantastic. Hugh and Tim both have a sense of humour and a wonderful way with clients.
A very relaxing experience.
Thanks guys! You’re great at what do.
great staff
Knowledgeable, friendly, good product selection
I greatly appreciate all the work of the staff: they know very well their products, give good advice and are always available to help you.
I recently order an FX3 disk bike with several "options" (fenders, backrack, kickstand, anti theft front axle, ...): my bike was ready the day after and perfectly mounted. Since then, I do my 100km per week without any issue.
I recommend.
Fast and efficient.
Good communication of what needs to be serviced, what can wait.
your staff are fantastic. Every time I go into the store, I am greeted by a staff member who is both friendly and knowledgeable, as well as willing to go the extra mile. At my most recent visit, Randy assisted me to find new pedals, and even called the other store to get my colour of choice shipped over; in the meantime he offered to put on temporary pedals. Top notch!
Very knowledgeable sales staff
You had a good selection of the cycling sunglasses I was interested. Sara assisted me in choosing a pair that would work for me and look good!
I feel like I'm being taken seriously. Far too often in the past I've felt dismissed by other stores.
Friendly service
It’s all about your services! You are amazingly respectful and responsive to all your customers.
Thrilled with my new Trek Stagger step thru... service was the best I've ever had..
My husband has a trek bike from the 80's he still uses.
It is really close to home. The people working there were the best. Everyone was so accommodating and knowledgable. They encouraged me to try a couple of bikes.
The service adding racks, mirrors, bells was quick.
The communication was through email, and I was even sent pictures of products to choose from.
The work was completed quickly. The order came in on time.
Really impressive crew and the place was busy busy and I am sure all of the above is why
I'm always happy with the knowledge and friendliness of staff
Quick service and fair pricing
Great staff who know what they are doing.
Great service. Very knowledgeable. Very happy
You folks are the best!
Friendly and prompt service
the friendly staff
I love Trek bikes! The service is super friendly and welcoming.
Prompt, knowledgeable, friendly.
Awesome customer service
Customer service is always great
The shop knows their niche
They don’t have all the gear but they have the gear that their customers want / need; with great access to suppliers to supplement.
Customer services
the personalized, genuine, and knowledgable interaction with staff/owners
I feel the staff are very knowledgeable and I have confidence in their feedback to my questions.
The staff at Westpoint are always helpful and friendly. They go out of their way to come up with solutions to meet your needs.
The customer service is outstanding. Competent, friendly and professional, there is no better place to get your bike service done than West Point Cycles.