Customer Testimonials

Very friendly, good with kids. Quick helpful service. Best vibe in a bike shop I know!

Excellent service

Great job servicing my bike, quick turn-around. Quality job, clear communication.

Wonderfully helpful service and anything that is needed, but not in the store, will be efficiently ordered!

always good responsive staff...bought a $7,000 Trek Domane from you

always great follow up

The very knowledgeable staff. I wouldn’t shop anywhere else.

Service excellent!!

I just needed tires for an old mountain bike, but the service was quick, helpful, and I got exactly what I needed.

The mechanic who helped me select and install a fender was friendly and very helpful.

Floor manager went above and beyond finding the correct fender for my bike. Even though the installation was more complex than originally thought (package didn’t include correct mount), he improvised successfully and still refused to charge me for labour. Excellent customer service.

Randy! He is the best. Patient, knowledgeable and just a great person overall. Keep Randy, I keep buying bikes from you.

Very friendly, helpful service staff with solid expertise.

very knowledgeable of their product

I bought my Trek bike 12 years ago at the 10th Avenue store. Main Street is closer to me and I always take it there for a Spring tuneup. Great, friendly service.

The Main Street store has plenty of products at reasonable prices. But I stayed for the amazing service: each person at WPC is knowledgeable, friendly, ready to provide best advice suitable to your biking needs. They listen first, and propose a range of solutions after. And from sales to technical support it’s seamless: both sides complement and echo each other. I am impressed and grateful with each person at the store. Thank you Everyone!

I found what I need on-line. It was available for pick up within an hour.
Good service at the store. I will be back. Thanks

Very helpful. Did the research and found what I needed.

Great service and also nice people. Thanks

The staff it are extremely knowledgeable, helpful, and friendly. The range of products is excellent and if something isn’t available at the location, they find it at one of the other stores or they order it for you. Fabulous customer service, which puts this bike shop head and shoulders above any other we’ve ever used.

Knowledgeable, friendly staff, reasonable prices

The staff were very attentive, friendly and provided valuable advise.

Exceptional service from approachable staff, who never make me feel like I should know something about my bike already. Kindness and patience is the name of the game with the crew at West Point Cycles, and I wouldn't go anywhere else.

My daughter likes Trek bikes and the staff, without fail, are friendly and helpful

Everyone at the Main and 2nd branch of West Point Cycles is incredibly friendly and helpful. I always get patient and thorough assistance even when the store is packed with customers and the staff are rushed off their feet. I can’t recommend them highly enough!

Ecellent customer service and high quality products at a location that makes sense close to the bike route and lots of people at 2nd & Main

Awesome customer service!!

Services is excellent.

Great helpful, knowledgeable and friendly staff.

Randy from the Main street location is very friendly and helpful. Will come back again.

Great communication from staff