Customer Testimonials

Truly make sure your bikes are in the best shape possible for use

Great customer service as staff helped me install the product.

Great service and great deals!

Great service from kind and knowledgeable Mark!!!!

I will be Trekking back!

Thanks again.

Sharon

Professional staff and very kindy
Oliva from the service team spot out the potential safety concern for my daughter bike as well.
Main st West point Cycles is the best in town!

Good product selections and, even more importantly, good relational customer service!

Incredible service staff!

Knowledgeable, caring, honest business practices, professional in every interaction.

Technical proficient. Attention to detail are how I would best describe the work performed on my bikes.

I have been using their services for 6 years now.

I would recommend family and friends.

Helped me out in a pinch with finding a replacement brake lever. Took the time to make sure it would be compatible in advance. Fit the repair in within a few days. Recommended additional maintenance. Excellent service overall.

Thx for looking after my bike and also for providing excellent repair service after an a fairly severe accident. I am grateful for the knowledgeable staff who took the time to help me understand how to make safety a priority when riding around Vancouver.

Thanks to Jordan! We randomly showed up when Main St store was closed, he was just leaving and on hearing we had a very specific need (for a pump) he took us in and did what was needed to get us going. Experience over years is that staff are helpful, service work is well done and products for sale are good quality. Highly recommend this store.

Repairs/maintenance v good
Friendly knowledgeable staff. Bike vibe

Thank you very much for letting me keep my new bike with you while I was away. And Thanks for kitting me out with shoes and pedals, etc. I will definitely recommend you to all my friends and colleagues. Excellent customer service!!! Cheers!

Best store in town!

Your shop and especially your team is/are fantastic! I met Lucas at the West 10th location and was pleasantly surprised to be helped by him again at the Main St. location. Awesome job, Lucas; you’re super friendly and helpful and I appreciated your support!

I love stopping by West Point. Y'all have the nicest, most accommodating staff and you're always willing to take the time to talk me through what I'm buying so I feel confident in my purchase.

Very friendly and helpful, a rarity among bike shops!

Received excellent service @ E 2nd store.

Staff service and knowledge was outstanding and very appreciated.

Many good quality products for cyclists and knowledgeable helpful staff.

You have the products and helpful people.

Friendly helpful staff

Great service and communication during the process.

They were very helpful with servicing the basic components of my wife's e-bike and providing her with advie on it's maintenance and even riding it to get the most life out of the components. She was impressed and plans to bring her bike there for all routine maintenance and problems.

Staff is very knowledgeable

very friendly sales rep at location on Main st. He honoured my customer $10 coupon that I had received by email a couple weeks earlier- it was on file. that was really great as it saved some $ on a new tire.

Good value. Good service. Nice people!

Everyone at your shop is incredibly helpful and friendly, going the extra mile to assist and to find a solution that will work for the problem at hand. I have found Andrew and Randy particularly helpful, but I want to reiterate that everyone at your shop is amazing. Thanks for everything!

Very good customer service. Friendly, helpful, and got my e-bike ready before expected! Even held on to it until I could make arrangements for pickup! I live on vancouver island so it took an extra week. Thanks for being amazing!!

Great sales team that knows about bikes. Super friendly and always helpful.

Outstanding service. You guys fixed my son’s bike immediately when you discovered that he was 2 days into a 5 day mountain biking camp. We can’t thank you guys enough for making this happen under such short notice. Many thanks!