Customer Testimonials
Immediate service at a fair price
Kristin was quite helpful. I asked her about grips. She explained how to remove the old ones and replace with the new. The grips she recommended fit perfectly.
Tire flat program
Everyone at the store was incredible. They all went out of their way to make our experience fantastic.
Always great customer service when I go there.
Friendly helpful mechanics and the free shipping when you pick up your order at the store.
Bike tune-ups are quick by experienced staff. Honest approach without “upselling”.
Great and fast service
Excellent customer service. I came in there with just a silly old flat tire on the rear and my repairs were taken care of immediately. Thank you so much.
They Always take great care of me at this shop , Jeremy
Has been a very helpful to all my bike issues.
Service and sales associates are great. Especially Jimbo! Superior service. I have been a Trek customer for many years back from Waterloo, WI.
Excellent customer service.
I brought my mountain bike in for new tires. Michael gave me some options and said he would find the best solution. He called me back 2 hours later and I picked up my bike with great looking new tires. This was my first visit but I will definitely be back with any other bike issues
The associates are kind and helpful. This hike the is best bike I have owned and it has enhanced my life since its purchase. I appreciated the tune up to keep it running as great as it has been for the last 9 years.
Quick turnaround and very polite.
Quick, knowledgeable, responsive service.
After sale service continues to be outstanding. Logan and Mike are exceptional technicians who anre easy to work with and just really nice guys.
Great job helping me pick out a helmet!
Very professional, quick service
The service was excellent and they went beyond in service and being most informative on my bike.
I brought my Trek bike with 2 flat tires to the Port Charlotte Trek store yesterday. The service technician did an excellent job repairing the tires and enrolled the bike in the lifetime flat repair program. This is my third Trek bike in the program. The Trek staff member was very knowledgeable, helpful, and efficient.
David and the service team are extremely knowledgeable and helpful. They were fast, fair and honest.
Atención y accesibilidad a la tienda
great presenation
Reliable,reasonable,ready to help
Repair was made on a timely basis and I was called when completed.
Costomer services
i fortunately arrived to the with other customers store when they were just opening and they were not busy with other customers;; i had a bike tube that had a leak in the valve stem; they replaced the inner tube and had me on my way in about 15 minutes;; they were friendly and quick and fair; I would strongly recommend them for service; Steve Damery HERON'S GLEN
My Mike turned out very nice.
Customer Service -
Heath evaluated what my bike needed after sitting around for a year -
Made recommendations.
Later found another part that needed to be replaced.
He took a video of the problem for me to see.
Totally customer focused.
Timely phone call when ready -
Total explanation of work done
Couldn't be more pleased -
Will do an annual tune-up and all repair needs with TREK Fort Myers
Will recommend to friends and neighbors.