Customer Testimonials
Service and staff
Good service!0
I have visited the store several times over the years and the employees are very helpful, responsive and informative. I brought several my bike in for service and if possible they fix it right there and then if it was a minor repair. I find their mechanic’s knowledgeable and their service department know what they are doing in the maintenance repaired of my road bike and mountain bike.
Everyone was professional!!
Professional staff with knowledge that is useful
very helpful and did a great job with my bike
The service was great. The team is knowledgeable. Very friendly
FRIENDLY, KNOWLEDGEABLE and EFFICIWNT
The people who work in the store says a lot about the brand!
Nice guys. Installed a handlebar extention on my Trek while a waited... 10 minutes. Very satisfied
always friendly and helpful
Very friendly, professional, and reasonably priced. Bike lovers working on my bikes!!!
Great service!
Great customer service. The technician was extremely helpful and completed the work in a timely manner. Customer service was personalized and not rushed. I appreciated the help .
Friendly and helpful staff. Our bike was taken care of in a quick amount of time.
You made me feel great you gave me great service
Helpful and cheerful.
Friendly, knowledgeable, timely
I love the service that I receive. Great guys to deal with!
I like their no nonsense, no upsell approach to bike maintenance and repair. They do fast and efficient work!
Mike was extremely helpful in determining what type of bike to buy and what accessories were needed
Friendly, knowledgeable salespeople who are willing to go beyond their call of duty to work with you.....selling the newest & top quality products
The friendly staff quickly determined the issue with my bicycle and were able to repair it and get me back on the road in under 30 minutes.
Great people
good service
Biking is relatively new for our family. My dad started riding about three years ago, and the team at Trek Cape Coral has been great from the beginning. About two years ago, he surprised my brother and me with mountain bikes so we could ride with him. It was a lot of fun, but it was tough finding time to get away from work and family on weekends.
Over time, my dad got into road biking too. In January 2026, he asked if we wanted to go for a road ride. We grabbed our mountain bikes and did 10 miles. The following week, we pushed it to 20 miles, and by then we were hooked. The only problem was that riding mountain bikes alongside road bikes meant we were working much harder just to keep up with my mom and dad. So we eventually made the switch to road bikes and ended up completing the 2026 Tour de Cape 30-mile ride. That was a great experience 🚴♂️
Since then, we’ve done several more rides and even joined a local riding club. My 11-year-old son has also been enjoying riding with us, and we recently picked up a second-hand Trek mountain bike for him that’s in pristine condition. He actually gets excited whenever he hears I’m heading to the bike shop and almost always wants to come along. That alone says a lot about the environment and how welcoming the team is.
We were also in this past weekend and noticed they have a sign for a youth mountain bike ride club for grades 6–12. We’re definitely going to be looking into this, as I have a feeling my son would absolutely love being part of it. It’s great to see them encouraging younger riders and building that community.
The reason I’m sharing all of this is to say that throughout our journey, we’ve spoken with Scott and I believe Drew several times. They’ve provided a lot of great insight, whether it was properly fitting us to the correct size bike, explaining maintenance and when to plan for it, or even giving tips and tricks for getting on and off bikes with clip-ins. They’ve been a great asset.
Sure, you might find somewhere to save a few dollars, but the relationship you build with a local shop is what really matters. We truly appreciate the support and guidance in all things cycling. 10/10 experience and highly recommend! 🙌🚲
Nice people good variety of bikes
Good friendly service.
Great service & follow up. Staff very friendly.
The person fixing the bike was polite and engaging