Customer Testimonials
Quality
People are service friendly. I got my tires fixed within a hour
Excellent customer service.
Everything. David was very kind and helpful!
Great service
Jade was great to work with. He was very informative and helpful from start to finish. A true professional.
Mike was great to deal with and informative. Great satisfying the customer policy
Same day service
Incredibly professional and helpful staff!!!
The staff exhibited an incredible amount of emotional intelligence
Jeremy at Pompano Trek Has been beyond helpful getting me situated with my new bike. Not only did he help me find the perfect bike for my riding journey, but he has also been helpful in providing tips and tricks, which has helped me become a more confident rider. I am very grateful! Also would like to give a shout out to the crew that recently maintenance my bike, thank you for the assistance and warm hospitality.
We could not be happier with the exceptional customer service we received when we shipped our bikes from the Chicago area to the Estero location. Every single employee we worked with was beyond helpful and knowledgeable. The entire experience was pleasant and easy, and we can't wait to go to the shop again.
Top notch products with exceptional service
Always great service! Thank you!
Always helpful with professional and prompt service.
Quality of the product and professionalism of the staff
Quality of the job is impeccable!!!
Everyone is expert
Thanks guys
They always have what I need in stock and the survive was excellent. I got a flat just before they closed and they still swapped out the tube for me. Very thankful for the associates at this location.
Staff was super helpful
The service was so great and the staff was very friendly! I would recommend going to the Trek store on Sunrise to everyone! You will not be disappointed. Since I’ve purchased my bike, I ride my bike to the location and stop in just to say hi! The staff there really need to be recognized for the outstanding work they do and for the excellent customer service they provide!
The bike is awesome. Tony made sure the handlebars and seat were adjusted so when I got home I didn't have to do anything to it. Just go for a ride!! He also answered all my questions.
You care about my bike as much as I do!
Giacomo was very helpful and answered all the questions. Provided excellent customer service. Definitely would recommend Trek of Pompano Beach.
Honestly Personal
A friend referred me to your store, having been satisfied with their purchase i decided to stop in and look around. The salesperson recommended a Trek Verve2 which i love.
Knowledgeable staff, fair pricing, i would recommend the Trek bicycle store of Punta Gorda to anyone looking for service or a new bike.
The staff at the Cape Coral location as top notch. They never try and upsell things you don’t need. Rafael, Zac, and Scott know the products, and are great at what they do.
Very friendly and knowledgeable staff. Jeff was very helpful and worked with me to find the correct bike to my requirements.
Everyone was professional, knowledgeable, and helpful. Pricing was fair for quality of product received. Offered regular maintenace and financing available if qualified or wanted.
I unfortunately have been dealing with the proverbial lemon with the E bike I purchased for my wife . Mike is the manager of the store and tue combination of his bike knowledge and tenacity to put a smile on my face “won the day”.
My wife is back to riding her bike and Mike has restored our faith in Trek as a company .
they treated me with dignity, and answered all my questions without hesitation