based on 2631 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It’s was very good service done to my bicycle which included knowing what kind of bike merchandise parts will be the right items on the bike that I will like to on the bicycle itself and does it look great!
Thank you for the good and very great work done! I will return I see you all next time.bye Name removed
Excellent location and the best staff of any shop around. I constantly recommend the service department, especially Jim, and won’t take my bike for service anywhere else.
A+ all around
As always, shop is great people are awesome and informative.
Great, timely service with feedbsck
Friendly helpful service.
Very knowledgeable techs
I've bought multiple bikes from them; my experience was great in sales and service. I would recommend them to anyone.
Extremely pleasant and helpful
The customer service team was so helpful! Also, my bike was finished a week earlier than expected.
Prompt professional service always. Staff is energetic and friendly.
Excellent work
Friendly service
Very customer friendly and professional crew .
Great team and VERY helpful!! Will be going out of my way to come back.
Knowledgeable and helpful associate. Quick and efficient.
Friendly, professional, knowledgeable personnel.
The store is very clean, with a wide variety of bikes available. The gentleman who assisted me was very knowledgeable and professional.
Great experience, indeed!!
Mechanics are great.
Great service handles all my biking needs very knowledgeable with answering questions! Nothing but great things
Jim and the rest of the mechanics are fantastic!
Great service! We brought in a family bike for a tune-up, and they exceeded my expectations. Although they were busy, they finished our bike the same day!
We have staff is friendly and helpful to find what I need. Your service department was very helpful as well.
The Service Department does a fantastic job of keeping my Trek Madone well maintained. Everyone at the Naperville Store is extremely responsive. I've had multiple situations where I needed a quick repair and this group was able to respond! I really appreciate the service and advice I receive from Trek Naperville.
Sean and team did a great job with a simple repair and battery replacement.
Sean was great! He listened to my needs and set me up with the right model (and color). I was impressed with the service department and how my bike was set up and made road ready. Looking forward to a great fall with my new Trek!
The guy who helped me check out and put the new water bottle cage on my bike was extremely friendly and helpful
So fast and efficient every time I am there!
We have never had a bad experience when dealing with Trek of Naperville. Recently, I brought a bike in for a checkup prior to a long trip planned in Michigan. The service desk checked the bike and returned it @ N/C. Very kind and unexpected. Good people to work with.
JP
Friendly and knowledgeable. Got bike serviced on time.