Customer Testimonials
Friendly service
I live in Lee Summit every time we come down to Bentonville to ride anything we need you always have love your shop. I bought my first gravel bike Trek checkpoint from you guys. Love it.
Great products, friendly staff and great location.
Everyone was helpful and knowledgeable.
Employees are very knowledgeable and courteous
Fantastic service. Got me knocked out same day and then did an overall check fixing a few minor things.
Great service and they were able to match my wife and I to great bikes.
Great service and fast turnaround!
Good selection. Had what I needed. Attentive customer service.
Friendly and helpful
Great, fast customer service.
Great service. Everyone who helped me get my tire repaired was excellent and friendly.
Very friendly and helpful. Well stocked in things you may need.
The staff in the store were knowledgable and helpful!
I had a good experience when visiting and purchasing the things I needed.
We have purchased 4 bikes and lots of accessories from Phat Tire over the years. On Saturday I took my 6 year olds Trek in because it wasn't shifting into 1st gear. I've had other bikes worked on and know there is always a demand for the mechanics. The guy at the store (sorry, I don't know his name, the only one working on Wednesday, September 4th at 5:30 p.m.) fixed it on the spot and was extremely professional and patient with my kids endless questions. Another great experience.
Tracy did a wonderful job helping me look at road bikes and the whole process was very educational. I appreciate the time she took with me. She deserves a raise!
Great customer service, staff was super friendly and knowledgeable, helped me pick out a helmet and accessories for my new bike. Bike was set up perfectly and rides great. I would recommend to anybody looking to purchase a new bike or accessories.
They do a great job, exactly what is needed and within the estimated time. They were helpful in answering questions and had some good tips, no upsell attempt. Well done
Awesome service and killer products. Got my bike done same day for service
Very helpful & prices are very reasonable!!
Good selection and great service.👍
I ordered a bike direct from Trek that arrived damaged. David called me and laid out the options and timeframe we were looking at to get it fixed and out the door. He was awesome. A couple of hours later, David called me again and had found a comprable Trek bike in stock in the store that he could sell me for the same price and was able to get me on the road the same day. Then David took the lead on getting the damaged bike returned to Trek. I got the email from Trek later that day confirming the return was started. Great experience! David was great!
Always a friendly atmosphere.
I Had a sudden casing bulge in my tire, and the team dropped what they were doing and got Me taken care of and back on the trails outstanding service!!! Would 10/10 recommend
Beautiful shop as well I must add!
Spoke repair was done quickly. Rode 58 mi today with no issue.
Knowledgeable and friendly staff, fair prices and quick service
Fast, friendly service. Highly recommend for your bicycling needs and repairs.
Excellent customer service!.
Very accommodating and friendly staff
The product works well for me and it was reassuring when the sales clerk told me if I had any problems to give them a call. He explained the product quite well.
The staff is friendly, knowledgeable and enthusiastic about bicycles.