Customer Testimonials
Always super professional, quick and great to work with! The have gone over and beyond multiple times.
Customer service is excellent
Service was great and staff was friendly.
Good service.
Adam, Thomas, Corey, Joe, and Ben are true ambassadors of your brand. They are super helpful in the store but also create an inviting social atmosphere that is unparalleled by most LBS.
Friendly staff.
Love the service and love my bike!
Kevin and Perry are seriously the best of the best. I can’t suggest this bike store enough. The absolute GOATs of bikes.
Great service, every time I dropped my bike I got it back without delay.
Very helpful guys! Polite and answer all my questions.
Adam and the team have been great. Helpful when I first got a bike in January and last week when my tires seemed to be losing air easily. I’ve purchased several items from the store because of the service experience there. In the months ahead we are excited about the bike lift being built locally in a development. I hope this brings much deserved trade to our LBS here in Bella Vista!
Very professional
They kept me informed about a product recall. They are always knowledgeable and helpful.
Great selection, great service and repairs are quick and reasonable!
Excellent staff! Friendly, knowledgeable, and from a service standpoint, provide exactly what you ask for. Took my bike in with all Campy Super Record components for a new Campy cable set, chain, jockey wheel replacement, and servicing of every bearing on the bike. Had a lot of techs over the years do these types of services. Never got a bike back that was as well done as this experience.
When I recently took my bike in for its first one-year service, the technician cared for me in every possible way--ensured I was comfortable in the facility while I waited, addressed the issues I identified as needing attention, helped me figure out how to get my helmet adjusted, and did great work on my bike. I truly felt like he was interested in my personal wellbeing as well as the condition of my bike. GREAT SERVICE!
Knowledge of mechanics. The willingness to go the extra step to make sure I was happy with my pitches.
Fast service. Great quality bike maintenance.
Very dependable and available.
James is a rockstar. 10/10
Good, qualified people.
I am very grateful for the professionalism of the service team. They gave expert advice and provided both value and quality.
Great knowledge and great service
Excellent service . Very friendly
Great service ! Have used in north west ar while up there so glad to have one local now ! Love phat tire
Super knowledgeable staff and major nice guys. Quick to respond to any issues and helpful with anything you ask them.
Nickel and rest of staff were super helpful and appreciate allowing me to return the bike rack that didn’t work for me. Thanks!
Awesome customer service!
I went into Phat Tire with the intention of receiving product recommendations for a few upgrades to my existing bike. Mark did a phenomenal job of tracking down parts to meet my desires that work with what I've got. There was a little hiccup with the vendor sending out the correct parts, but Mark did everything within his power to get me taken care of. I'm new to the geographic area and I'm glad I found a bike shop I can go to get my needs met by great folks. Unrelated to the purpose of this survey, Mark also got my girlfriend hooked up with a great bike prior to this. We couldn't be happier.
-First name removed H.
Phat Tire has been outstanding through this entire process. If you're informed whatsoever about the federal system then you understand that everything takes 30 emails and 2-3 months of nonsense to get anything done at all. Phat Tire was extremely professional and helpful the entire time. 100% recommend.