Customer Testimonials
Friendly. Punctual. The mechanic assessed what was expected to be done. Upon pickup of my bike all work that was done was explained in detail and was invited to bring the bike back in as necessary as needed.
Kevin great guy and me mechanic listened to all my war stories!
I stopped in to have my son’s bike brought up to working standards after sitting around collecting dust. The tire needed a new tube, seat adjusted, handle bars adjusted, brakes looked over, chain lubed, etc. they fixed it in a matter of minutes and I got to hang out with the shop dog. Quick and super friendly service.
Kevin is great.
Alex Jones is the man
great team, helped me find exactly what I needed
Great service and great team at every store I have visited. They always have what I need to meet my biking needs!
Great staff and knowledgeable. I attended a clinic about adding tubeless tires to your bike. Much better than watching a YouTube video.
Always a great deal on something!
The friendliness & knowledge of the employees!!!
great selection, always friendly and helpful staff
Staff was extremely helpful. Great price and great advise.
Variety, helpful staff
The staff was helpful and friendly when we dropped our bikes off for service.
Cory sold me all the stuff I needed!
I love my professional bike.
Fast installation!
The tech was thorough and was able to explain the work done on my bike in a way that was understandable.
Andrew, Michael and Danny are always very helpful. They always answer all of my questions as a beginner, whether road or gravel. They give me multiple price ranges of items and they offer multiple price ranges of their services.
Quick answers to my questions
Very knowledgeable staff and makes choosing a bike and accessories easy. Fun experience!
Friendly, knowledgeable staff with helpful advice and excellent service.
They helped me get my bike back and going considering all the options not just the most expensive complete parts replacement. In this area I appreciate that approach to bikes.
Very helpful with my purchase. I will be going back for gear to go either my new bike.
The staff is incredibly welcoming and knowledgeable. My first experience in the store was great. Just went in for a tube and a tire. Walked away feeling inspired to join them for rides in the future. A completely different experience than other shops in town.
Perry( I believe is his name) has perfect customer service skills. Very much looking forward to doing business in the future with Phat Tire. It seems customer service is a thing of the past, thankfully not at Phat Tire. Grateful for your bike shop!!!
Brian Keenan
Super friendly and helpful technicians, fixed my tire on the spot and gave me all kinds of helpful suggestions about rides.
Everything! The greatest!
The gentleman that helped us with a gift card for a friend was extremely helpful and took time to show us several options. We ended up getting a gift card and will definitely recommend Phat Tire to our friends and family.
Great customer service
Service department is great. Love the convenient new midtown location on Harvard.