Customer Testimonials
Fair and quick service
Friendly & efficient! Thanks.
Quick service, always friendly, knowledgable team and great to work with.
Staff was very kind and knowledgeable. I appreciated that they took the time to help me.
I talked to 3 or 4 guys about my new bike and they were all so helpful! Their recommendation was perfect for me.
Quick, professional and friendly service
Knowledgable and Friendly, with timely service.
Great customer service and the passion for cycling!
Staff was accomodating and helpful in fitting a bike for my wife.
Great friendly knowledgeable employees were a pleasure to work with
I always get great service here from the knowledgeable staff. Good selection of out
Mountain biking products as well!
Very friendly staff that actually care about the work they do.
Availability and competitive pricing
Great knowledge and customer service
Great service, as usual
Great friendly staff. Rental bike was in great shape. I’d definitely rent from here again
Great staff very helpful and knowledgeable.
Your service department knows me. Whenever I need something, they can get it for me, or get it done for me.
Very knowledgeable and was able to respond to my unconventional request to wrap my cane handle with handlebar tape, did an excellent job and it makes my cane look even better
Great customer service from Steve and Shane!
Taking my bikes to Phat Tire in Bentonville is always a pleasure. They tend to do the work right in front of me, but sometimes I leave the bikes because they are backed up with other customers and I don't mind waiting.
I've always had world class bike shop service at the Bentonville Phat Tire and will continue to go there and give them my money in exchange for services. Seth and all the mechanics are a pleasure to deal with.
PS. Most of the bikes I bring in for service are not Trek or from Phat Tire. They don't treat me any different than a customer that bought a bike from them.
Thanks for such a great experience!
Great shop with super helpful staff. We love this place. We park our car there for weekend rides and pick up any accessories or kit we need for a smooth ride.
The technicians were engaging and expressed appreciation for my patronage. The store is well kept. Haven’t ridden the bike since my tune up but anticipate everything will be in order, and if it isn’t, I anticipate they’ll happily and quickly address any concerns.
Excellent sales and service. The staff is very handsome
When my E-bike was having problems, Phat Tire went to bat for me.
Always a pleasure visiting the store and getting help if needed.
Always friendly and helpful. Highly recommend!!
Great team!
Love how quickly you got my tires topped off with fresh Stans this week. Although it does seem like the younger new hires aren’t as knowledgable when it comes to component upgrades and swaps. We miss Seth up here in Bella Vista. As an OG Slaughter Pen rider and member of FAST before ST stood for single track, I appreciate seeing a familiar face once in a while. Will always recommend you guys over the likes of YT and the Specialized spot.
The service we received was great!!!