Customer Testimonials
Excellent response time. The staff is very knowledgeable and was able to help me with my 20 year old Specialized rock hopper. The manager gave it a tune up and we are riding the bike today!
Jason Smith at the downtown bentonville location was amazing. Great guy and very helpful. I am Very thankful he was there to help me.
Mark was a great help! And having the expertise and advice of sales people who will talk to you even when you tell them you are not buying right then is the reason I bought my bike at phat tire
Nice place with knowledgeable and nice guy (Kent) to help
Very friendly and helpful mechanics.
Dane was very knowledgeable and helpful! He was great teaching my 10 year old son about his bike :-)
Great customer service, friendly and professional.
Great device! Hands above any other I’ve ever been to, thanks!
Slow leak in the rear tire due to me not keeping up on keeping it filled. Phat Tire got me right in. Service was quick and reasonably priced ….and they even gave me a beer while I waited!! 👍
Guys seem like they know what they’re doing and they get right to you when you walk in
I always receive great customer service at the Phat Tire in Bella Vista.
Great customer service and very knowledgeable staff. Nice selection of bike accessories.
Been a customer for 8 years, for the first time I had a service failure regarding some warranty issues on my bike. Basically charged my wife for the warranty work, resulting in “having to spend her grocery money on my bike again!” Not the first time I’ve heard that one.
Ben the store manager called me as soon as the store opened on Saturday morning and more than corrected the issue financially with a very friendly attitude.
As has always been the case, the work done on my bike was great, all issues corrected. With this level of customer service, I would recommend phat tire or Bentonville to anyone needing bicycle repairs.
Location! Nice guys.
Andrew and staff were fantastic help. They were kind, helpful and knowledgeable. I will definitely use them again if we are ever down there again. I will recommend this store to anyone that needs a bike or bike rental. 5 Stars easily.
PS. I wrote a review on the website also.
Highly recommended.
Excellent service.
The guys got me back on the road with a quick chain repair in the middle of my ride a few weeks ago. Great service and friendly people!
staff is awesome with customer service . always willing to help and got me back on the road within an hour! thanks
Andrew was very friendly and informative
Quick, responsive, cool people
Lots of locations, good bike wrenches, open on Sunday.
Very helpful and friendly!
Very professional and friendly staff. Top notch product.
Package arrived quickly and correctly.
Excellent service. Good communication.
I always feel comfortable bringing my bikes to your shop, very knowledgeable staff and they care even for small jobs . thank you
Thank you for allowing me to video your repairs on my bike so I can repeat it if necessary. The people of the Broken Arrow location were EXTREMELY helpful, friendly and educational for me. i am preparing for a 600 mile ride on Camino Santiago in France-Northern Spain and Portugal and their help have been critical in making me feel comfortable about me making this trip alone.
Rev. David Stephenson, Broken Arrow Oklahoma
Friendly folks.
I was able to get a new bike chain put on and get the shifting adjusted while I waited. The bike mechanic took time to get it right.