Customer Testimonials
Friendly and knowledgeable staff. Always wanting to help you get the what you need by explaining benefits vs cost. If your bike is broke they will get you back on the road if possible.
The people are knowledgeable and interested in their clientele
I appreciate the knowledgeable, friendly and helpful staff at the South location.
Always appreciate the friendliness and service from Matt, steve and the team!
Thanks for helping my wife air up my tubeless tires on my Domane!
Steven Plaisance
Mike Wilson is the best!!!!
All we needed was a kick stand and they were nice enough to give us a set of bolts for the water bottle our bike was missing. Great customer service no matter the customer.
I like the shop, the location & friendliness of the staff
They have been easy to work with. Held clearance items for me until I could show up after a ride. Ordered items for me with no issues.
We always have great customer service, and the bike came back looking fresh!
Fantastic, professional, and personal service!
Algunos tipos geniales
Just good service at a reasonable price!
Very helpful!
Service area was about as perfect as could be for a walk in customer needing a rear wheel tire replacement. Went from having a bad day to being able to get back out and play on the trails. The text message communication system notified me when my wheel was ready. 5 stars all around
I rented a bike for a couple of days and it was perfect plus great service.
Besides quality bikes, their services is top notch. Josh was very helpful and polite. Even when I talked on the phone with him he was very mindful of other customers in the store and still helping me on the phone. That seals the deal for me. GREAT CUSTOMER SERVICE.
Phat Tire of Edmond is a 10 out 0f 10!
I am a first time road bike rider with little knowledge. Dustin, Perry, and the Phat Tire crew extremely helpful when answering my questions, and giving suggestions and recommendations. I ended up ordering through the Trek website and having the bike delivered to the Phat Tire location for assembly. 4 day turnaround. Rides like a dream. This will be my go to bike shop.
Friendly, knowledgeable team, great location and excellent service!
We're on a quest to bike in all 50 states. I had lost the front brakes on my Trek Marlin 5, yet again. We found Phat Tire Bella Vista online, AND people along the trail (their local customers) told us how good the folks there were. I called from the trail and made an appointment for later that day. The repair was quick, plus the mechanic noticed a nail in my tire that hadn't yet caused a flat. He put in a new tube for me, and we were on the way.
Thanks, Phat Tire Bella Vista!
Great communication and very helpful prices were reasonable
Super friendly staff that is very knowledgeable and willing to go the extra mile to get people back on the trail.
Quick quality service and fair pricing
love the customer service engagement very friendly and knowledgeable of their line of products Thank you
Very good and service was great and very timely matter
I appreciate the very helpful staff and the fair prices. I never feel talked down to when I'm here.
not sure the guys name but he really hooked up my sons bike that was a disaster lol
The service representatives... Kelvin and Morgan were especially very patient and helpful.
Convienent location and friendly service
Customer Service!
Bentonville is loaded with bike shops. Phat Tire stands out in that crowd because of the way they interact with their customers. From tech’s to sales guys it’s about the customer feeling welcome, appreciated and important. Pretty basic stuff, often overlooked in today’s retail environment, but not at Phat Tire. I met the Manager, Cory Enloe. I’m guessing he sets the pace for his staff. I’m sure he’s busy but you would never know it from the attention I received.
Great inventory of top bikes and accessories right on the Square in Bentonville.
This is the only bike shop that had the bike I have been looking for for months! The customer service was top notch! I needed the seat stem lowered and they got it all done, pedals and other accessories added very quickly. We came from 4 hours away and they made the whole buying experience pleasant. I love my new Salsa Confluence.