Customer Testimonials
Service is always wonderful
Phat Tire is the best!!
The staff are always very helpful. I don't feel like I'm being pressured. Always very patient, answer any questions I have with thoughtfulness and patience.
Fabulous customer service! And knowledgeable!
Great service technicians.
Straight forward advice on my two ancient bikes. Fixed the best option at a fair price. Nice people.
Everyone in the shop is very knowledgable and takes the time to talk to their customers about bikes, life, whatever. Great personalized experience!
Great team that are terrific to work with. Very knowledgeable and will take the time to discuss the service needed to keep your bike in perfect condition.
⭐️⭐️⭐️⭐️⭐️
Very impressed with your expert advice, very friendly and helpful service, and you also had all we wanted in-stock. Also very convenient for our grandson to try out the bike at the excellent Bike Park that is a very short walk away. It was a real pleasure! Thank You!
Incredibly knowledgeable mechanics and awesome customer service. Their folks ride all types of bikes and can work on everything. Really dig it there.
Quality service.
Staff is very friendly, helpful and knowledgeable of all the products they sell. They hooked both my wife and I up and are very satisfied with our purchases. We will be back!!
I had a great experience visiting phat tire in springdale for the first time.
The staff were able to help me during the OZ-3 Day Stage Race, in a pinch, to ensure I could be ready, for the next day’s Stage. They were very helpful, in a time-critical situation.
The customer service is exemplary, it is a small shop but they have quite a few options. They are very knowledgeable and helpful. They don’t try to oversell their products and services and they seem to truly care about customers needs.
Friendly service
Friendly, helpful, timely!
LBS that works with you, I have been going to them for the past 2 years - Always have been timely on repairs or tuneups. Advice they have given has been solid from equipment to trails.
My first time in the store the guy was super polite and helpful I was in and out within a couple minutes, excellent service I’ll be coming back for all my bike needs
Very friendly and helpful.
Tim was amazing and provided great service! I will be recommending to anyone who needs bike needs!
Very attentive and ready to help
Conveniently located, knowledgeable staff, good variety of bicycles
Kat is great! Very helpful guy- knowledgable, friendly and a big asset to Phat Tire. I enjoyed my experience because of Kat and would recommend people go see him for all their bikes needs.
Adam was extremely helpful and he went above and beyond to get me the bike I wanted in an extremely timely fashion. They were able to build me my bike and have it ready for pick up in the same day. I couldn’t have asked for better service. I will always return to them when I am in the are.
Dane fixed my grandson bike and I was afraid I had ruined it! Very reasonable prices and extremely friendly staff!!
Very knowledgeable and honest with their expertise and recommendations. Never felt like any hard sell but simple business friendliness.
Friendly, helpful staff and good selection
Excellent service during the Oz Trails Stage Race. Got me up and running same day!
Very friendly and helpful staff