Customer Testimonials
You cant beat 160 years of knowledge, experience and enthusiasm. Great team!
The Pearson staff are incredibly friendly, knowledgeable and helpful. I have been served by Wilf a few times for ad hoc things and he always does a great job, efficient and careful with my bike. Thanks!
Great bikes. Friendly, knowledgeable people working there. Welcoming atmosphere. Great shop all around.
The new 'Because it's there' adventure jacket has a great fit and innovative blend of modern and traditional materials for a very cool look and great functionality. Can't wait to try it out!
Quick service on my rear wheel - sorted the problem
Always helpful
The whole process of buying my new bike has been fantastic. The Pearson crew obviously love what they do and know what they're talking about. They helped me choose the right model for my riding preferences, got the measurements spot on, and set it up perfectly within three weeks of me pushing the button (a competitor was telling me they wouldn't be able to deliver inside four months). Collection day was really special too - they clearly shared my excitement and looked after me extremely well. And as for the bike itself... words fail me. It's such a gorgeous thing. I've had a couple of queries since picking it up and they've both been dealt with quickly and helpfully. I can honestly think of nothing negative to say about Pearson - so far, at least!
Professionalism with personality
Nice bike
Good value in the sale ... not so sure at full price
Great customer service .... good to be able to spec handlebar width etc
When I become rich and famous Ill get all my bikes from you...
Thanks
Excellent service and advice from the staff at Pearson. Very pleased overall.
Very attentive, no forced sell. Nice people who know their stuff
Always get friendly and knowledgable service from Will and his team; visiting the East Sheen shop a genuine pleasure.
New 'In the Beginning' retro merino jersey, is a brilliant addition to their range. As the blurb says wounldn't look out of place on a L' Eroica but in my opinion (as a paid up Mamil) it's nice enough to wear even when not cycling or when you want to 'cycle under the radar screen' and lycra won't cut it. Be warned though, its sizing is on the small size so buy one bigger than normal.
Outstanding advice during pre-sale and excellent service post-sale
Great and unique products with the most friendly and helpful staff
Professionalism of service.
great selection of bikes and ancillary goods and great team, helpful, knowledgeable and friendly
Personal, relaxed friendly store with beautiful layout, barista coffee and great workshop underpinned by historic brand and great bikes.
Products are slightly differentiated in design. The service is very helpful and friendly.
Very friendly, knowledgeable and helpful.
excellent post purchase bike customer service especially from Naz.
Great gravel rides. Great kit and great service.
Good personal service
Fantastic that you can test ride their bikes
Great service, friendly staff.
Great personalised service. Really appreciated Nas’ patience in helping getting me up and running with cleats.
Reasonably priced spares
Great, non-pushy, clear straight-forward advice
Home-grown design and own-label bikes
Parts and accessories advised to buy operating well
Fantastic service. I'm taking the products for granted that they're great (but they are)
Loved the chat from top mechanic chap. Great knowledge and very very accomodating - well done chaps! Who needs sigma ;-)
Extremely helpful and knowledgeable and personable. So yes I was very impressed.
First class service