based on 5025 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Been in business forever and know how do it! Great service and selection and amazing staff.
I like the prices, the wide variety of bicycles and products., as well as the excellent service I've received.
Friendly
The bikes available for rent are top tier. The service is friendly and helpful. Convenient locations.
Service was an amazing. I will definitely keep coming back!
Very friendly staff that are excited about bikes!
Monty is the best! Took really good care of me. Thanks to Jay for the wheeling and dealing, too!
I needed a trailer for our little puppy and was so fortunate that Johnny answered the phone. He was great! Super enthusiastic and went above and beyond to get us set up. We’ve been going to Helen‘s for years and years and years and have always been very impressed with their sales team and their service team. Thank you, Johnny!
I attempted to order new valve stems on sale and never received the conformation email that my order was ready.
great service team
The people are great!
Great merchandise. Not super friendly.
Always excellent service and customer care. I feel like I am family.
Monte was exceptionally helpful in finding and setting up a new pair of bike shoes.
Very helpful and professional.
Always helpful and friendly, offering great advice. I forgot the tall guy's name who's been there for years, but he knows his stuff (as a rider himself), and he's always been excellent and has helped me make good decisions many times. I've bought multiple bikes and many accessories there over the many years I've shopped at Helens. It's the only bike store I go to.
Walked in, Daniel and Mario greeted me and Gilbert smiled! Hands on service. Thank you
You guys are the best. I would never go anywhere else!!!
Very friendly, very knowledgeable staff, very professional. This ship mske’s every customer feel like family. The owner Jay is vert fair and friendly
Great customer care.
Knowledgeable and friendly people
I brought my bike in for a complimentary tuneup (I bought it last year). The mechanic did an excellent job!
The best products and staff that aim to please
Love Helen's! Always great service and they consistently have what I need.
A++ staff.
Friendly Professional. Knowledgeable
Good selection
Helpful
Quality of work
Nice staff, quick turnaround
you failed to install the handlebar cushions that were selected. you installed something else completely different and with no support. no one called me to discuss or get approval and then without me knowing, you emailed me the repair was completed and to come get my bike or face future storage charges. i had to drive all the way there and then discover your mistake. fortunately they were swapped out for other ones, although not matching-- and it took about 10-15 minutes and some modifications (which I hope don't fail). I don't know if they will stay on and not slip--we will see, but it wasn't up to the technician to decide that I didn't need the selected handlebar cushion/support replacements (which were the same as the old ones which had become sticky and needed replacement) and instead to replace with simple cylander ones without the support--completely different... just shows poor judgment. could have been worse, but left a bad taste for sure......
The mechanics at Helen's always help me out when I drop in on the way back from a ride. They've done simple minor adjustments right away for me for years.
Helens has the best/most friendly service department