based on 4833 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The entire process from calling to see if I would be able to drop off my bike that day to the drop off and to picking it up was seamless. All staff members were extremely friendly. Communications were easy with the text and email messages when the bike was ready. 10 stars! Really appreciated it!
lots of available parts and accessories, and great mechanics.
Had the product I wanted, and gave me a nice discount.
Good service department, especially Eric Rodas.
Johnny is an incredibly helpful salesperson. I felt supported in my journey to decide what gravel bike to get. I ended up spending nearly double what I set out to pay without feeling upsold, just well informed and trying all the options available that met my requirements. He is patient, helpful and I’m truly thankful to him!
Great selection, helpful staff, and fair prices.
The staff was friendly and helpful
Variety of products and friendly service
Mechanics- pleasant and competent
friendly and helpful associates
Excellent customer service!
It was great! Bike was awesome, service while picking it up from Adam was great. He made sure that I got new cleats so my shoes could attach securely to the pedals you kindly provided for me. My only feedback I have for you all is that the free water bottle you included with the bike was low quality, making it almost unusable while riding. Its cap could never be fully screwed on meaning every time you squeeze it to drink out of it, it spills onto you. I appreciate the gesture, but the bottle should really be of higher quality, like the high quality of the bike you provided! Thank you.
Willing to entertain special requests. Comprehensive service offerings. Expert technical capabilities. Iconic Santa Monica business.
Very friendly and helpful people. Nice selection and fair prices.
Good range of bikes and accessories, attentive sales (Camron), expert prompt service (Eddie), Rosie answers calls by the 2nd ring. Spacious store.
Pick up of ordered parts and installation services were not as smooth as expected.
Honest and informed service coupled with an attractive mix of product offerings.
Helpful staff
Salute to the guys in Service. Fast, knowledgeable and professional. Keep up the good work. Thanks!
Staff is good at sizing bikes for all ages of people and the bikes are amazing.
You had the leftover model bike I wanted and you sold it at a fair price and were willing to ship it at a fair price too!
Great staff, great selection, great shop!
Wilbur was great!
I bought my bike at Helen's and it was a great experience. I took it for a test ride and it rode great. The salesman answered all my questions and I got a good price on the bike, as well as a few add-ons. I also had the bike serviced at Helen's and the work was completed very quickly.
Your mechanics Wilbur and Eric are probably two of the best bike mechanics in the city such respect and professionalism. That’s why I’ll always come there for my maintenance needs. They are truly awesome.
The employees were well informed about the electric bike pump I bought.
Personal. Dedicated. Professional. Knowledgeable
The staff is highly knowledgeable and are always happy to talk.
Great Trek bikes and friendly supportive service
Incredible service. Cameron is awesome! I was able to exchange my bike without a problem.
Knowledgeable, easy nice store