based on 1638 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Effective, friendly, efficient service and a great selection of gear.
Great selection for every budget! But what made my visit absolutely 11/10 was Johnny! I had a blast buying from him. Absolute legend. He must be protected at all costs.
I've purchased several bicycles over the years at Helens. The Helens team is excellent! I really appreciate the diverse inventory of a broad array of excellent bicycles. I've always had pleasant experiences with the sales staff. The service personnel are excellent. Check them out! You'll be pleasantly surprised.
Friendly helpful staff. Always feel welcome. Great service
Great service and reasonably priced. Highly recommend for your bicycle needs
Friendly workers.
Had most of the nutrition products I needed
Whenever I bring my bike in the staff immediately diagnoses the problem and usually has it fixed within a day. Everyone is friendly n accommodating. Edgar is really great with any repair and Greg is very helpful too and both Guys are really nice. Very satisfied with the service. Jeannie
Everyone in the store is helpful and friendly.
I came in with my 4 year old needing help with sizing in his first real bike. Johnny was so great with him and me - made him feel comfortable trying out all the bikes and walked me through all the options. There was no pressure, just fun and guidance as we figured the right bike for him. We left with an awesome bike plus streamers and a basket. We’re both thrilled.
The people that work there are nice and helpful
Love the the customer service, personal care, product knowledge and professionalism.
Helen's was my first pick for renting a bike over the weekend since it's local. Adam was incredibly helpful making sure that the flat kit was in place and offering extra air for the rental.
I rode from LA to LV on the bike with no issues at all. I myself own a supersix and it was fun to ride the green colorway!
Thank you for helping get our bike ready for summer. Much appreciated.
You guys are the epitome of an amazing bike shop! All of your staff were very attentive and professional. The service team really knows their stuff! It was a pleasure shopping there with an incredible selection of brands. Glad you guys have been in the business for so long. It really shows in the entire experience. Thank you!
Very pleased with how easy it was to deal with all the staff including Cameron and Jay. I would have liked to have had some assembly instructions sent with the bike, but overall the team at Helen's were fantastic!
Great work on sprucing up my crossrip 3! It’s like I have a new bike.
Good quality products and knowledgeable staff.
I rented a road bike from them. Smart friendly people, starting with Adam who took the time to explain various potential rides. I highly recommend them
Great selection, friendly staff who understand cycling at all levels. The stuff we need when it’s needed.
Fast, competent, reasonably priced service department
The customer service is amazing! Adam and Jay were so great in helping my 7 year old daughter pick out a bike. They were so kind to her and made the whole experience awesome. I truly couldn't have asked for anything better. This is the second bike my family has purchased from Helen's and I wouldn't ever think about going somewhere else. Thanks guys, we will be back!
The guys always do a great job on my bike.
Great pricing, quick shipping and excellent communication! Thank you
Great staff. Service is extraordinary. Their repairs department is fast, knowledgeable and very nice.
It was an incredible store was the warmest, most helpful service. Would 100% recommend!!
The people
Daniel and his team are always very attentive and knowledgeable. The staff is very accommodating, efficient and super helpful even when I come in just before closing. Thanks Daniel and Co!!
The best service. 10 minutes in and out with a flat on my Pinarello.
Friendly and knowledgeable staff.
The mechanic was very sweet and super fast at changing my tires. Cameron was super helpful with my new night lighting for my bike as well.