Customer Testimonials
Great customer service
I wanted a large FX 3 Disc, but it was hard to find such a popular, in-demand bike and size. GBB Elkhart was the closest store to me with one in stock, and I reserved one a week before I drove 5 hours from out of state to pick it up. I stopped at a store 2 hours closer to check inventory with no luck. Bob was super helpful, he stayed open until I got there a few minutes after closing, and even had my bike setup and ready along a helmet. Excellent customer service and sales experience.
Great staff, very helpful
Super friendly and professional staff. They got my bike tuned up with no advanced appointment so I could get out and enjoy a beautiful day!
Great Service!!
Great customer service
Very friendly service, went in and told them what I needed and helped me right away. I liked their attitudes and knowledge on products.
I even went back the next day for additional services.
Service was outstanding ...
The people. Eddy in Elkhart was great. Very helpful and found the bikes we wanted.
Frank was helpful and I nice to work with.
Very knowledgeable and friendly staff. Answered all my questions and helped me make an informed purchase I would be happy with. Rather than try and push me in a direction just to make a sale like some other shops I visited. Golden Bear Bikes is my go to shop for the near future.
They Have the same employees giving the same great service for years
The guy that helped me was great. He gave me product knowledge on the two different bikes I asked him about and helped me pick the perfect one.
Helpful. Friendly. Not a lot of used bikes when we visited but the one we bought was perfect.
Frank was a pleasure to work with. I'm new to the bike world so he took the time to get me into the right bike. The atmosphere of the floor was friendly/welcoming and at no point did I feel pressured into buying anything.
I appreciate your personable customer service, your expertise, and inventory.
AMAZING customer service!!!! They answer all my questions and explain things well! So great with my kiddos too!
They knew I was looking for an upgrade so they messaged me when they got a bike in that fit my size and wants. They even held the bike for 2 days until I could get up to try it out!
Highly recommend 😊
Thanks Golden Bear Bikes crew 🚵🏼♀️
I like going to Golden Bear Bikes because the people there take the time to listen. They want you to get the right service the first time.
They were helpful and friendly. We purchased my son a new bike and they were very appreciative for us choosing them.
They are very friendly and had my bike ready to ride quickly.
Everything was great!
responsive, timely, friendly!
Everything was great
The service technicians are very helpful and knowledgeable. Thank you for the great tune up!
Very pleasant atmosphere and good selection of bikes. I specifically wanted a Trek Hybrid and Golden Bear was the only shop that had any bikes in my size, and had a selection.
So helpful on the phone and email walking me through bike styles and the right fit for what I'm looking for. Even held the bike aside for me. Super great experience, I just couldn't get down from the mountains to Golden Bear and decided to take a pause on my bike hunt for now.
I always buy my bike parts local
Your staff at Elkhart store are real nice people.
I also bought some nice stuff at a good price.
I'll do what I can to support the local bike shop
The staff is very helpful at the Elkhart Location.
Eddy always has great Advice.
Always a friendly and helpful experience at Golden Bear!