based on 1734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
friendly service. gave me exactly what i need to service my bike - no more no less.
The whole team at Elevation worked super hard to find the perfect bikes for my husband and I. When we went to pick them up, Jake was so incredibly helpful and assisted us with picking out the perfect accessories for both of us. He was patient and thorough and wasn't pushy at all. They truly care about making sure you enjoy the ride more than anything else and we could not be more grateful! We will be Elevation customers for life!
you need to have a better system for dealing with limited crowds in your store due to the pandemic. I went to pick up a bike that had service and because there were people in the store i could not get it without a 20 minute wait. You should have separate categories for what you customers need so the items that will not take long can be addressed separate from those shopping for a bike that can take along time...
The people is friendly and very helpful, great experience.
Helpful staff
Knowledgable bike mechanics who are friendly and take the time to answer my questions.
The team is great and they were very helpful.
Knowledge, friendliness, and service are above average!
Great customer service
The service was great thanks
Employees go out of their way to be helpful! I like how friendly people are at the business. Thank you.
The customer service is awesome! Thanks as always!
Friendly staff, quality service, and great communication.
Great service on replacing a road bike saddle from Nadine. She was great to work with. Will be bringing my bike in for service this week!
Well. This time, they actually had a part I needed and haven’t been able to find anywhere.
Always honest advice and quick turnaround. 10/10 will do again
Great service getting my bike packed and ready to ship. Accommodating to my need for a quick check-in and turn around!
Your service is very quick, and your COVID-19 safety protocols are excellent.
All of you are helpful and cheerful which is especially nice given the circumstances and pressures of the Covid virus. Good work and thank you. Dave P.
The service is absolutely amazing. I was told my bike service would take 2 weeks and it was completed the next day. Drop off and pick up was more frustrating as the wait to be dropped off was close to 30 minutes (not one person came out before I was allowed in) and then pickup I joined the waiting line and was kicked out.
Better, specific information on the bike being shopped for or purchased. More care in how the purchased bike fits the buyer and adjustments made.
Send out regular comms. Updated On orders , send out reminders on service dates
I have been bragging to my friends about the great customer support I have received from your company. Keep up the great work!
Please open a store in Castle Rock
Ya'll always take care of me no matter what I come in for.
Nadine at Highlands Ranch was awesome. I called and ordered 2 bikes at lunch and picked them up later that day. She took her time, helped us pick out everything we needed, explained the warranty and services, and set us up with some great apps to find trails. A break in tune-up plus 5 annuals for each bike is a great deal! Thanks!
Everyone was very helpful - both on the phone and in the store. The man who talked to me over the phone was able to outline for me the difference between the two different models I was considering. It was an easy purchase.
And I especially appreciated the man (I forgot his name!) who walked my new bike out to my car and then put it in the back for me. So helpful! All in all, working with the shop was a positive experience.
The people & service are excellent, but the ridiculous/unnecessary/useless procedures & restrictions due to COVID are unbearable. Granted, as a first responder in the medical & health care field, I don't cling to the ignorance of the general public. And I do understand that some of the ridiculous requirements are mandated by state or local government, but I don't think all the procedures (e.g. having to make an appointment, locking the front door, et al.) at this store are required.
This feedback is not meant to malicious or derogatory in any way, but I just happen to see an extraordinary amount of ignorance & paranoia in our society. And I truly want your business to thrive & succeed, so that's why I am interjecting a little extra passion in this feedback. :)
Thank you for your time - all my best!
Great prices. I didn’t have to order product online from Spain.
Customer focused service.