Customer Testimonials
Eddie’s focus on customer care when you walk in. The door is much appreciated. In addition, the inventory in the store has everything you could possibly need for bicycling.
I feel like you always have quality bikes for sale. My son and I were really impressed with how you have changed the floor plan at the Rocky River store. It was much more inviting and organized.
Bob did a great job helping me to get a new bike. He asked all the right questions and helped make the decision that was right for me. We also had brought another bike in for service. Everything was done within a reasonable time and cost. Thanks Bob for the great experience!
Heather Cottingham
Customer service was awesome
Good service and friendly staff for great bikes!
Quick service time
Amazingly helpful and knowledgeable!
I have been to Eddy's twice within the past week.Both times I was in NEED of 'TODAY' repairs. Mike (first visit) and Steven (second) were fantastic to interact with and clearly displayed they were EXCELLENT with their understanding my needs to get what needed to be done..DONE! In and out same day. (Unheard of anywhere else.
I did have time to check out the shop and was..well..quite simply--amazed at the advancements in equipment, accessories, quite literally EVERYTHING.
Would I recommend Eddy's to family/friends/strangers..already have! When I find a place like you have, I'm very 'vocal' about it. A very impressive operation and outstanding people to get to know!
You'll get money out of me in the future and I'll be happy to part with it.
Thank You again, it was V E R Y much appreciated.
First name removed Z.
Great selection!
Very knowledgeable, friendly staff
Helped me out
All the guys are Great! Friendly, knowledgeable, and just cool to talk to. It's nice to see that they're getting more BMX stuff in. Even the big BMX bikes.they did a great job on setting up my brakes with gyro,.and it was done on the exact date that they told me it would be. I'll be going back regularly.
Over all you guys are great. Service is always good, great inventory. I do need to return this light reflector combo though as the light does not work
Matt went above and beyond to help me make my product selection. It was a customer experience that delighted and surprised me. I will tell all my friends about this positive experience, especially Matt.
I love the selection of bikes and accessories at Rocky River and the staff which includes Matt and Kristen whom I have known for over ten years.
It was a wonderful experience shopping at Eddy’s! The staff are incredibly sweet and helpful, very knowledgeable and welcoming
great customer service!
Helpful knowledgeable super friendly
Taylor greeted me when I walked into the RR location. I needed my Trek mountain bike safety serviced and general maintenance.
Taylor helped me get my bike out of my vehicle (being 5’5” and 98 lbs it proved difficult for me to even load IN to my car) and we went inside with my bike.
Taylor put it on a service rack behind the counter to give it a good look over and inspection. Basic maintenance and safety service was all that was needed!
I dropped my bike off on a Thursday and went back on the following Tuesday to pick it up. Again, Mr. Taylor was working and recognized me when I came in. He happily retrieved my bike from the service room and brought it out into the showroom for me to see.
I was so pleased and so excited to get back to riding! Taylor loaded up my bike in my car for me and I was so, so grateful.
I am now speeding around town on my beautiful Trek! I can run errands OR go on trail rides - whatever my heart desires!
It has been fifteen years since I have seriously trail biked so being able to get back into it (albeit slowly now that I am 48 years old - a lot different than my twenties and thirties) has been such an amazing, freeing feeling!
I used to climb and descend stairs and trails along Niagara Falls, Hogback Ridge jumps - I may be a bit too old for jumps, but I WILL get back to climbing stairs/trails and LOVING the subsequent descent!
Eddy’s Bike Shop is amazing! Their quality of service AND the care of each employee makes this the BEST bike shop in the Northeast Ohio area!
Friendly people, willing to help and not up sell you. I really appreciate all the help and I will be coming back.
The woman who helped me was great.
Loyal customers get prompt service.
Friendly helpful staff go out of their way to give excellent service.
Great people and great products.
Your associates - both Sales and Service - are intelligent, articulate, and interested in my needs.
Whomever does the hiring is doing an excellent job!
I walked in with a flat front tire and was instantly asked how I could be helped! The gentleman at the desk was friendly and nice. I would recommend Eddy's Bike Shop to anyone! Such a nice vibe in the place.
no waiting , fast and efficient
Immediately helped me with my tire issue.
The knowledge on the bikes and helping us find what works best for us. Our salesman was patient and attentive.
Very friendly and helpful.
Came in for CO2 cartridges and someone asked if I needed help immediately. Was in and out in a couple minutes. Great experience.