Customer Testimonials
Quicker than expected, quality service!
The staff knows their products and they're friendly.
Jacob was outstanding. I needed to get a helmet for my son (6 years old) and he was very engaged throughout. He made sure that we got the proper helmet fit and more importantly for my son, the proper color. Jacob even had him help with the checkout process. I cannot say enough about this level of service. Thank you.
Winter storage of an e-bike is a great service. Love it!
Brandon is a great salesman and so knowledgeable about the bikes and everything else that has to do with owning and taking care of an e-bike.
Excellent choice of products, great staff, mechanics and large selection of parts, accessoriesetc, and BICYCLES..
As always. Great service. Great environment. Great bike education. You all are all around great people. Thank you. -Toni Hill
The staff here was wonderful. It was a great and very welcoming experience!!
I forgot his name.I'm pretty sure his name was joe (the skinny guy with dreads) went above and beyond for us. I really appreciate he went on a personal level. Because he has kids as well and helped me out big time
The service dept has the knowledge when a product has a failure or a quality issue. The mechanics are able to diagnose and fix issues out of the norm. They stand behind the products they sell.
Everyone was super helpful at Eddy's bike shop!! From the person who helped me try out a few different versions and sizes of Verve bikes, adjusted the handlebars for me and the seat post to make sure I picked the best fit. I was also helped with picking out a new seat, a bike rack, and when I came in to pick my bike up, I was helped with getting a new tire inflator. I am very excited to ride my new bike. I am sorry that I am so terrible with names but I think James is the one who helped me out a lot on my first 2 visits to the shop.
We own probably 8-10 bikes from Eddy's through the years, plus a Schwinn Airdyne and toboggan. We have bought from both Stow and Montrose.
The bike we brought in for new tires is a Schwinn Frontier that hung in our detached garage for about two decades. We brought it down and are fixing it up for our eight-year-old granddaughter, as we initially purchased it for our daughter who is now 36. About 15 years ago you rebuilt my Voyager 11.8 that my wife and kids did as a surprise for my birthday. Andrew at Montrose gets a shout-out.
Great bikes selection for all ages. Very helpful with making my son's first bike experience very memorable allowing him to pick an choose his bike, helmet and accessories. Did a great job helping with giving knowledge on how to maintain the bike through out the year and before each riding season.
Service department is very prompt and knowledgeable. Sales staff is as well. More often than not, they repair my bike while I wait, or at least the same day. They know me like family, and treat me the same. Actually, they treat everyone like family.
Great service!
Always knowledgeable friendly associates eager to help.
Great selection and service
The staff is not only very knowledgeable but also professional and friendly.
Tom was patient, knowledgeable and very helpful.
The service department has always done great work. My specialized stump jumper is in perfect condition Thanks!
I got a tuneup on my bike. I got a great advice from both gentlemen that work in the service area
Everyone there is always so positive and welcoming.
I love my bike rack, the guys working there made it so easy for me to pick the right rack for my hitch, they assembled it and put it on the back of my vehicle. I didn't have a clue about what size bike racks I needed. I'm so grateful for their expertises!!!!!!!!
This is a wonderful store that has a wide variety of cycling products. The staff is well able to assist both before and after the purchase. The service area techs are very experienced and helpful and turn around the job as quickly as possible.
Everyone is welcoming and super helpful. They give honest and transparent trade in prices for used bikes. Highly recommend
Discount on helmet and follow up when product came to store
I’m sorry that I can’t remember the names but the 2 gentleman that helped us were great and very knowledgeable. Look forward to picking up our bike next week. Grandson will be very happy for his birthday.
I've been dealing with Eddie's since 1999. I've purchased 8 bicycles in that time. My recommendations to others have been responsible for at least 5 other sales. There's no reason to ever deal with any other store. From my initial fitting, maintenance, and repairs till today, every interaction has been exemplary.
Took my bike in for a tune-up and the guys did a great job. It’s peak season for the repair shop and they got it done in just a couple days.
good people
Quality products & a knowledgeable friendly professional staff. Everybody is willing to help
Selection of bike helmets