Customer Testimonials
Great sales team and the techs had us out quickly with a new bike purchase for our son. He loves his new Trek Marlin Mountain Bike.
I had zero issues ordering my bike on Eddys website. Waiting for the bike to be delivered and for them to put together. I have been to two of the stores (Rocky River & N Olmsted) and everyone was knowledgeable and friendly. Unfortunately they didn’t have my bike I wanted on display. No worries. I ordered it and I am sure it will be great once I receive it.
Service is 10/10! Needs met while I’m browsing the floor but not too much pressure from the team either which I really appreciate. Love the passion for biking from the team—you can see everyone wants to be there and everyone has their own connection to biking. Some pro cyclists, some more leisurely, some mountain bikers which helps to feel represented.
Only bummer was last time I was in the accessories options were a little bare—would love to see more options/fun stuff!
It was awesome
Was helped immediately, knowledgeable and helpful staff and variety of bike to choose from.
It was fantastic
Was initially very concerned about the transition from Century to Eddy's. Came in the store with a flat tire and Matt took great care of me--he is the one who sold me my bike 3 years ago. Also met Zack, the store manager who was very nice and explained their plans for the rocky river location. Looking forward to continuing build my relationship with Eddys!!!
Very friendly, time and complete service.
Efficiency and great staff
Great guy very informative and he let me bring my dog in on my visit 👍
They did a fantastic job this week
I stopped in and a busy middle of the day last Sunday to see if they could fix break for my granddaughters bike. They put it on the bench and got the job done within a half an hour. Exceptional service greatly appreciated as my granddaughter was only in town for a few days, thanks
Very professional service team. My bike is now perfect!!
Great bikes for rental & riding.
Everything is organized and staff are trained, friendly and knowledgeable. I will be back to purchase another bike and some toys and upgrades for my current bikes
The customer service is always excellent
Great customer service
Great service !
Knowledgeable staff
Friendly service, great products....
The 1st year maintenance complimentary and your sales guy Jon very knowledgeable about the products.
I was just riding through and needed a quick part. Shop was nice and the sales person was very friendly.
Quick and friendly repair
Eddy's is the BEST!
High quality products.
People are very helpful and now what they are talking about
Complete line of products and bike servicing
Great staff. Good products
Everything was great. Promptly helped, expert advice (needed a new wheel as a number of spokes had failed over time - and it was on sale!), and quick turnaround on the order and repair plus help to load it into the truck when done. No pressure and all around perfect.
Your service is second to none, I keep driving from Brecksville because of the great service, and we have a bile shop just down the road. Not that there shop is bad because it's not. Eddies just goes above and beyond everyone else.