Customer Testimonials
The products and services were great!
Sales staff was very helpful in finding the bicycles that we would be happy with.
Very thorough and friendly.
Service was very good except one thing. At the time I dropped off the bike I requested to have my brakes adjusted, but when I got home after I picked it up I realized that the brakes were not adjusted -- very disappointing!
Brought our bikes in for our checkup and the service staff was very helpful and friendly
We are very satisfied with the service we received from Eddy's. Mike was great.
The only thing I'm not happy about is the difference in tires between my wife's bike (XS) and my bike (L). I didn't notice the difference until we got home. Her bike has the Bontrager H5 COMP which is a bit more aggressive than my CHAO YANG. On Trek's website, they show the H5 COMP as the tire that is listed on their Specs. Mike explained that the manufacturer has a disclaimer on their site that they can substitute parts etc based on manufacturer availability, which I then read. I understand this, but the tires on our bikes are different in their design, mine is smooth while hers has small knobs on both edges. I don't feel that this is a comparable replacement on Trek's part, and I plan on calling or writing Trek to voice my displeasure.
Other than that, everything is great, especially Mike.
Thanks.
First name removed & Marianne Last name removed
Came to check out your line of E-bikes. Are sales people on the 2 days were very informative, patient, etc…. Helping us learn about the bikes without feeling pressured into buying one. The service personnel were able to make some additions to my bike so I could take it home the day of purchase. We live 1 hour 20 min. Away, so that was important to us. So far, the Gazelle is wonderful.
E-Bikes came out great for their tune-up! They’re like new. Thank you guys! - Dan Ferritto
I took my wife’s e-bike in for service. She recently purchased the bike at Eddies months ago and was having issues with the bike shifting. They kindly resolved the issue with shifting and notified me that the repairs were complete for no additional fee.
Excellent techs and employees with a lot of knowledge. They helped guide me through purchasing a new set up with lots of information and didn't push sales on unnecessary items.
Excellent service
Clean shops
Staff listens well
Great recommendations made that really help with appropriate product selection
Large selection in multiple convenient shops and can order online or neighboring shops for pickip
The work done was quick and efficient. Customer service was friendly and Curtious
Prompt. Knowledgeable.
Knowledge and consistency of employees. Evan is always super helpful.
Service dept.
Great customer service by Andrew who was willing to help us with our bike rack even though we were not there initially to purchase a bike he took the time to help us, because of him we came back and purchased 2 bikes he is so personable and you can tell he enjoys what he does and sincerely likes helping people.
No other place to visit and see products
Eddy's Bike Shop does a very job servicing my work out bicycle.
The young man I spoke with, was super helpful, recommending repairs to my chain and cassette and even when I indicated I wanted to give it a try myself. He was glad to show me the tools that I would need very good experience.
Steven, the gentleman who worked on my Giant was really great.
Good quality and great service
The quality of the bike.
You have great inventory and service in a really tough business. I do all my own bike mntce but was stumped by an adjustment. Your mechanic was meticulous and on the details. He did it right. First name removed.
Great, friendly service. Have purchased many bikes from Eddy's in North Olmsted.
Great selection of Gazelle e-bikes, and Deb is a wonderful sales associate. Thanks for all the insight and help!
Great customer service. Good quality products.
Deb was fanatastic! She very obviously knows her bikes...answered all our questions, made great recommendations etc.
I'd highly recommend Eddy's (and Deb)!
Excellent company! I had the Essential Package tune up recently. My bike rides "better than new". The bicycle technicians were professional yet friendly, and very informative regarding certain aspects of my bike. They took time to answer all of my questions. I am extremely impressed with the high level of service at Eddy's Bike Shop - Willoughby Hills. I will always go there for my cycling needs.
Knowledgeable staff and very friendly to us old folks that still like to ride bikes even if they are e-bikes. Very prompt service when we have had issues.
You went above and beyond to make sure the bike is in top shape and ready for the season ahead!