Customer Testimonials
Called about a bike on Wednesday. They had it shipped from another store and I was able to purchase the bike on Saturday. The process was smooth and everyone at the shop was helpful and nice.
The service dept took care of my bike needs above and beyond
Very knowledgeable helpful staff had a great experience!!
My wife and I bought new Trek MIK compatible bags yesterday at Montrose store. John was extremely helpful in choosing the right bags for us. He went out of his way to help her with a problem she had with her bag - not bag's fault - weird snag issue.
In a phone call couple days ago, Stow store mechanic talked us through several menu layers to set up thumb throttle on our new Solar Sparrow bikes. Worked first try, he clearly knew the procedure by heart. Awesome customer service in both cases.
John from Wadsworth
Bob S at the Montrose store was a pleasure to work with.
Edys saved my trip. Can’t say enough positive things about my unexpected experience with them.
Jimmy & the crew always take care of us!!!
Friendly, knowledgeable and buttoned up. It’s a great customer experience.
Very fast very efficient. The workmanship seems to be great and they don’t seem to matter if you bring $150 bike or $5000 bike to them they’ll take care of you.
Helpful, quick, friendly
They were on it. My son has an e-Nike. Tire blown out. No questions asked. Took it in. Done same day. I picked it up the next day, the crew , they were so chill & cool. Very welcoming. Definitely will be back. Maybe buy myself an e-bike!! Good place
The staff was polite, friendly and efficient.
Thae best bike store. Great people. Great in store stock. Great service. A store that is a very positive shopping experience.
Personally helped show us how our bike trailer worked.
Great service, polite and installed well
The shop is always clean and full of product options. Most importantly is the friendliness and willingness to assist in making recommendations.
Very helpful and professional staff was able to answer all of my questions
Quick and a well stocked store. Staff knowledgeable.
Very attentive, and knowledgeable employees. Every time I’ve visited was a positive experience!
The employees are always knowledgeable and helpful
Wide selection . Quick repair service turnaround.
Your associate, Zach Hudson, was able to track down and order for me a Surly Bridge Club. His, a your staff’s willingness to help, knowledge, and friendliness go a long way. This was the second bicycle that I purchased this summer through Zach at the Stow location and couldn’t be more pleased!
Knowledgeable employees who can explain how a product works.
Service dept is #1.
Friendly experts. Above and beyond service. Knowledgable. Get you exactly what you NEED. They don’t try to push merch. They give you their advice, guide you, and let you decide. Really great, the last of the Mohicans as far as Cleveland bike shops. True. Loyal. Thank you
Great service, staff was courteous friendly and helpful. I will recommend, and I will be back!
Zach was wonderful. He could have taken a pass on performing custom repairs on my "oddball" row bike. Instead, he accepted the challenge, completed the task and may now be the closest thing Northeast Ohio has to an expert on row bike repair.
Very friendly and professional service personnel. I have a high end road bike with disk brakes and Ultra di2 shifters. I wont hesitate to bring my bike to Eddy's for service.
I like that Eddy’s bike shop is a local brick and mortar store. Personalized shopping is a must for the best experience. I like that there are onsite techs to service the bicycles.
brandon is super knowledgeable about everything