Customer Testimonials
Staff and management is outstanding, knowledgeable/friendly/amiable/and definitely interested in each customer's satisfaction and happiness. Let's add a plethora of items across the biking spectrum to choose from as well.
Eddy's Bike shop located in Akron, has an great team and service center. The staff answered all of our questions regarding hybrids and accessories. We donated 2 of our older bikes, I decided to have them refurbish my sports hybrid and we purchased a new hybrid bike for my husband. We would recommend this location and we will be going back for all or cycling needs.
For a young man Owen’s attention to detail and general knowledge have compelled me to switch the service of my 4 bikes to you.
He does good work and cares. Someone that is an asset to any company
Friendly and knowledgeable staff. Pricing was excellent. 10/10 will recommend Eddys in Willoughby Hills
Can do most everything you need or want concerning bicycles and E-bike's.
Matt and Jake were exceptional at recommending road tires as well as quick professional installation. I highly recommend these guys for their exceptional expertise!
Great products and service. Jackson helped me and was great. I haven’t rode i bike in years and he explained everything the bike did to accessories i should consider buying and even helped load it in my car. Overall a great experience. Definitely would suggest your store to anyone wanting a bike and will be using your store for any future purchases i make.
Steve was great. Bike is running smoothly!
Very helpful technician
Staff is attentive and responsive. Craig, your mechanic, has been especially helpful to all. Recently, I was at the North Olmsted store, stood aside and watched him (although he was obviously busy) patiently explain to customers how to adjust their bikes; offering tips and advice. Does not make people feel inadequate. Very cool. I brought in a wheel with a broken spoke and he promised to get it done for me the same afternoon so I could go on a previously planned ride the next morning. He did. I DID. And consequently, the world is in equipoise.
Chris spent over two hours with me, picking out the perfect bike. He was so very patient as we looked at many different bikes and many different price points, and no pressure at any point in the process.
Gary B.
While the extensive bike selection annd inventory is impressive, the customer service is the game changer. I looked for some time for my bike but as soon as I spoke with John on the phone and initially visited the store, the decision was solid. I was able to accurately select the right bike, and plan its arrival at the store, as well as the great Hollywood bike rack. I received a confirmation call as planned and I was assisted from the moment I walked into the store. I got to test drive the bike to learn how to operate it, my bike rack was personally installed and secured on my Outback, bike loaded ( by me under a watchful eye so I knew how ), and I was off! Would never consider anywhere else
Friendly service and high quality products.
Joey was very great and helped me immediately with my tire inflation problem
Everyone is very knowledgable about bikes. My bike was ready after a repair
even sooner than predicted!! Thank you Eddy's.
Great and timely service!
I couldn't have written a better script for what I would hope to expect from a merchant. On the issues of quality, cost, and timeliness, I give Eddys a big A+.
$60 to replace a spoke is expensive!
Store was clean and Steve was very knowledgeable about all the bikes I was deciding from.
Love our new Ebikes! The sales people were so helpful and knowledgeable. Had our bikes prepared to go home quickly and helped us load them onto our bike rack.
friendly and knowledgeable
Friendly, knowledgable staff who won't turn you away.
Knowledgeable and friendly staff
Great Service
Jake was a great help when we were selecting an e bike. He was very knowledgeable and personable. This was my second bike purchase from Eddie’s. I always highly recommend Eddie’s when I talk cycling with others.
Service department fixed my sisters flat and my broken cable while we waited to get us back on the trails ASAP.
Good selection ability toorderonline
I had a positive experience shopping for a bike. I found a suitable bike at a fair price.
We're visiting from out of town and Eddie's got is in immediately for service on bike to get us back on trails. Great experience, great people, great shop!
The people.