Customer Testimonials
Our salesperson was Rob. My wife and I were interested in learning more about electric bikes, model types offered, and features. Rob went over this information with us in great detail and helped with a test ride. We bought a bike that day. We picked it up the following day and took it for a long ride. It was fantastic. So, thank you Rob and Eddys.
great service, great energy, accentuates the products
The staff was very helpful and knowledgeable with my bike repair. I was able to find all the supplies I needed from my trip there.
Great customer service.
Excellent service, knowledgeable and friendly staff! I walked in with a specific mechanical need, and it was handled within 10 minutes.
Prompt, most often same day, service. Very helpful staff!
They did great work on my rims
You provided a complete service and on time. Everyone was able and considerate. Well worth the money
We love this bike store! The staff are very kind and helpful. They took great care of my son and made sure his bike was the perfect fit for him. Excellent service and friendly people — highly recommend!
The selection is huge! The bikes are higher end name brand. Your sales people are very helpful and knowledgeable. Love your one year service warranty!
Eddys in fairlawn is awesome! Everyone that works there always helps me in the best way they can and always take good care of my bike when something needs fixed. Will not take my bike anywhere else!
Great service very knowledgeable and friendly
The team was friendly and knowledgeable 🚴♂️
Friendly and attention to detail
Had what I needed, explained product as well as what I may need to tweak to make things most effective and safe!!
Willoughby Hills location is always helpful, especially Anthony.
Very informative and helpful about the product I was buying.
Fast, friendly, knowledgeable, and reliable.
Great customer service.
The elite level of knowledge and expertise about all things bike.
Friendly, knowledgeable, real and not salesly.
Great selection but more importantly, knowledgeable staff who helped me
Employees were very helpful
Ohio's number 1 bike retailer.
Very helpful service from knowledgeable staff.
Personable and knowledgeable team provided excellent service for a tire repair and tuneup!
Great, friendly service from those in the shop.
Every single time that I've needed something bike related, I've always been met with staff who knew exactly what to inform me about my product choices. I think I've bought 4 bikes from Eddy's over the years - my last one being a Specialized Diverge Comp 7 years ago. I still buy other cycling accessories from Eddy's, most recently a Kuat Sherpa 2.0 rack. I've always been treated w/the utmost professionalism & courtesy & it's hard to even think about another bike shop given my experiences w/Eddy's.
This is the best bike shop. Had a problem with some squeaky disk brakes on a bike I bought there 2 years ago. I stopped by and showed it to the guys at the shop. The pads had something on them that couldn't be removed, the guy slipped on new pads real quick while I was there and didn't charge me labor. In the meantime I was out in the showroom looking at a couple of bikes I was thinking about getting. I had two salesman helping me, giving me all sorts of information that I needed without pressure selling me. They also got both bikes out and ready for a test drive. I will buy one of these bikes this month, it will be my six bike I bought here over the years. You go anywhere else and you're making a mistake. They have the biggest and best selection and the best service department of any bike shop I've ever been in.
Everyone was so helpful. We needed a new inner tube and it only took 10 minutes to have our tire ready to go.