Customer Testimonials
Excellent customer service and prices.
Knowledgeable , helpful and friendly staff member.
Personal service and advice
The staff is very knowledgeable and friendly. I used the cycle scheme to buy my bike and they were very supportive during the process and responded my questions in a timely manner.
Reliable and quality service.
Friendly and helpful service.
As a footnote I'll add that when I rode my Raleigh Motus back after the service to repair the rear tire, there was an intermittent power loss. I've tracked this down to the speedometer magnet being dislodged from its correct position. I was easily able to reposition it, of course, but it may be worth watching out for in future.
Bob
Very efficient repair service.
Myles has been excellent!
excellent products and very very good service. would definitely recommend
Great service, clear communications, helpful advice on choices, reasonable price
friendly informative helpful service
very helpful and informed.
Great range of friendly specialist knowledge. Couldn’t be more helpful.
Really knowledgeable and friendly local bike store. Happy to discuss problems and come up with sensible solutions.
Matt and Harrison were very helpful sorting out some wheel issues and bottom bracket work. Fair price paid, and done in good time. Used before so a returning customer and would definitely return again
Really quick and easy
It's friendly, well informed and at competitive prices.
Easy to get to. Used them for servicing
Bought bike from Sam very knowledgeable and helpful love the bike and have mentioned to lots of people already
I had an electrical problem with my bike.
They phoned to suggest causes and solutions
Work done well
Helpful staff
Helped get bike in and out of van.
Thank you
Sam and colleague always helpful and friendly. It was a long lead time when I booked it in but I get that given staff holidays.
I like the shop and will return. Thanks.
Great location, size of store and range of bikes. Knowledge and advice from staff.
Sam was so helpful and accommodating with my bike purchase! Thank you.
Local, Friendly, Informative, Punctual. Great service Thank you.
Service is tailored and responsive. Staff are knowledgeable. Problems are fixed really quickly. Good choice of brands, it would be great if you also stocked Giant bikes as well Specialized and Trek...
Easy to use, good service,
Great product and Brilliant Service
Great reliable friendly service will always give you the right advice
Very personal service thanks
It was Matt at Cycleshack who repaired my bike and kept me informed throughout the process. The work was completed in good time, but he had prepared me for the possibility of having to wait a few days for parts so I wouldn't be disappointed or frustrated. In fact, I was surprised by how quickly my bike was ready to go.
Matt was very clear and described in simple terms what needed to be fixed or replaced and why and he advised me about other parts which would need attention in the new year. He advised about how frequently to change the chain in order to lengthen the life of the block. He showed us a chain gauge. He had left the bike perfectly lubricated and he reassured me about my bike cleaning quality. In all, a top service. Thank-you Matt.