Customer Testimonials
efficient friendly
Sam and Sam (yep, both of them!) went above and beyond with their customer service. Huge thanks to you both! I’d 100% recommend them.
Good service squeezed in to their busy schedule for no charge. Thank you!
Communication good and sustained through repairPhone number removedPhone number removed1.
The bill came to less than quoted; I am confident parts and service are of high standard.
The agreement to replace the front wheel was made by phone; if I'd been there I would have asked for the wheel reflector to be retained but it wasn't re-fitted and is presumably lost.
Always helpful knowledgeable service.
Always very helpful .
I HAD A HELPFUL DISCUSSION WITH MATT BEFORE UNDERTAKING A MAJOR UPGRADE TO MY BIKE. HE PICKED UP SEVERAL SMALL THINGS THAT I HAD MISSED AND I WAS MORE THAN SATISFIED WITH THE FINISHED RESULT.
A very professional service provided.
Always welcoming and eager to help, not just to sell.
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Had a bike fit and thought it was very thorough. ike is now a lot more comfortable - thank you
Fantastic service! Cycleshack diagnosed and remedied puncture, all in one morning. Fast, efficient and professional, courteous and fair price, strongly recommended.
Excellent service, spoke replaced, wheel serviced and all ahead of schedule. Thanks Matt!
Amazing products and 10/10 service in Eastbourne
Friendly and honest service, quick turnaround at a decent price too.
Professional and courteous.
Sam was fantastic! If you want a bike fitting- he’s your guy! Would recommend to everyone!
Excellent and efficient service from friendly staff.
Very friendly and helpful advice and service.
Very friendly and professional
Good, quick and efficient service at a reasonable price.
Great knowledgeable stuff always helpful and friendly
We put our two bikes in for a service and check-up of some slight issues. The booking in service was simple and Mat, who serviced the bikes, was very friendly, helpful and very knowledgeable. We had to wait several days for a part to arrive for my wife's bike, which wasn't the shop's fault. However, after the servicing, my bike still had a problem changing gears, which required another visit back to the shop, but this was quickly resolved, (otherwise I would have given it a 10 rating). Recommended!
Very Knowledgeable and helpful staff, thank you!
5 Stars - Fantastic Experience at CycleShack!
Just purchased a new gravel bike from CycleShack and I couldn’t be happier! From the moment I walked in, the staff were welcoming, knowledgeable, and genuinely passionate about cycling. They took the time to understand what I needed, answered all my questions, and guided me to the perfect bike for my riding style and terrain.
The selection of bikes was impressive, and the team made the whole process smooth and enjoyable. The setup and fitting were spot on—my new gravel bike feels amazing on and off the road. You can tell these guys care about quality and customer satisfaction.
Highly recommend CycleShack to anyone looking for top-tier bikes and exceptional service. I’ll definitely be back for gear, tune-ups, and future upgrades!
Love the service, professional and open always glad to interact with the people who work in shop at Polegate
Great friendly service from Matt, really professional service on our bikes and great attention to detail.
Always helpful staff, and a great service and products.
Great staff at Polegate, fabulous service. Helped me choose a new eMTB (Specialized Levo). Dropper post cable snapped, popped in and sorted while u wait. Sam and Sam are the best
Always helpful, and ready to offer advice.
Great service from a reliable and knowledgeable team