based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone treats me with respect and kindness and goes out of their way to help me and make me feel valued as a customer. I never feel like I am being taken advantage of and services are always explained.
The products are of high quality, just like the people that work there.
Thank you Steve for the great help with my bike.
Mike and crew are always very helpful and nice to do business with. I always recommend you guys to anyone asking for a place to shop for bikes.
I got great service from Mike - he was patient and helped fit the bike correctly for my son.
Appreciate his efforts in getting this bike ready given that there is a shortage of bikes nationally due to the pandemic.
Customer service was great, answered all my questions and made sure my new bike was ride ready before I left the store.
Great service!
The service
I was greeted at the door by a very helpful young man and let him know I was having a problem with my bike. They looked it over thoroughly and the next time I rode my bike it was working perfectly!!! They sold me a bike seat when I was there last time and it is the best seat I have ever
had. I also needed a new helmet and the salesman was very knowledgeable and I got a great helmet at a reasonable price. I have bought two bikes from Chain Reaction and it is the only shop I will go to for bike maintenance!!
I was able to bring my bike in for a simple adjustment even though the regular service is a long wait.
Friendly staff always going out of the ways to help you.
Great service, knowledgeable staff and generally just a great bicycle shop!! I have been going to Chain Reaction since the 1980s when they were a tiny shop on El Camino near James Ave.
Great customer service.!!!!
Knowledgeable staff helped me immediately. Called me to discuss an additional repair which was needed. Overnight service and delivered when promised. Bike is rolling much better. Very happy!
The staff at Chain Reaction is always friendly and helpful. What more could a cyclist ask for?
Keep it up everyone! And stay healthy!
Ordered a saddle online and the pick up process was easy and efficient! Great staff and returning for all my bicycle needs.
Great service for my Trek FX bike, which I purchased at Chain Reaction.
Store hours are so very limited!
Very handsome salesman.
Knowledgeable staff. Attention to detail.
Super friendly & knowledgeable.
Wonderful selection.
More stocks, sizes, assortments of mens apparels and gears.
No large sizes and lousy assortment of jerseys, shorts, gloves and helmets.
I had a tire blowout problem and Mike took lots of time to get to the root of the problem. Mike is always thorough, helpful, and extremely knowledgeable.
bike was not taken care of by ME. It is so much better after your service.
thanks
Awesome service and awesome store. Really appreciate everything Becky has done! Thank you so much!
The sales person listened to my needs and recommended the appropriate product, This was not the case in some other shops I visited. I think the service department is very good, too.
great service.
Family run. Real expertise. Great new space
I've been going here for 10+ years. It's my favorite bike shop.
The bike I purchased is a beautiful unique bike. Well built smooth ride. Service is great. Friendly helpful staff.
I am always pleased when taking my road bike into Chain Reaction for service -- you always return it to me in "like new" riding condition, which I palpably feel and appreciate on my next ride.