based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service
Mike was very helpful and fixed my problem.
I love supporting this family owned business. They are always so helpful either on the phone or in person. My trek bike has changed my life and chain reaction is always there to support me!
The staff was really helpful and was happy to answer any questions that me and my wife had about mountain biking.
Great service and products.
The friendliness and competence of the staff.
They are very knowledable and helpful in every way
Had a great emergency repair experience! Thanks so much for the help.
Everyone pays attention to detail and want to ensure customer has a great experience. When leave you know you will be back again for all your bicycle needs.
Service is top notch and that matters the most.
Service is prompt and very thorough. Totally customer focused.
The best in the Bay Area.
customer service. interested in what i need.
products? everyone has same products.
Wonderful friendly service. Quick turn around on bike service.
Kevin did a great job setting up the bike.
So far the bicycle is very good, very happy with it. :)
thanks for the polite and in depth service helping me figuree options on upgrading my wheelset
I love the family. I love supporting local businesses and I like the Bontrager/Trek product line.
Friendly and helpful
Great friendly staff
Chain Reaction is a family-run business, and they wanted to make sure I was happy with my new bike! They suggested alterations to the stock model and ordered all the necessary parts to create the perfect fit.
They offer a 30-day check-up, along with free adjustments -- super friendly and helpful!
Very friendly staff!
Thank you for being quick, honest, thorough and kind. My wife and I don’t know much about bikes and were scared to be swindled into buying more than we needed to fix out gear shifter.
We’ll definitely be back for help in the future.
I like the attention to detail that is paid to my bicycle.
Not only would I recommend this store to friends and family... I already did
Quick and professional!
Friendly, knowledgeable, organized, efficient, experienced
I feel that the staff has a lot of expertise about the products they sell and how that would fit in with the individual needs of the customer, and shows patience in educating and providing appropriate guidance.
Knowledgeable staff, quality products, quality work.
Good service in a timely manner.
Appreciate there concern with covid
Professional customer services but the address needs to be updated 1650 South El Camino Real in Redwood City next to 1630 Taco Locos with green tarp with parking inside
always great service from mike and crew.