based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service!
Chain Reaction is the best! Quick, friendly, and excellent service!
Great customer service! Lexi and Becky were both great! I appreciated the time they spent with us. And Lexi helped us find a bike that my daughter (also named Lexi) would be able to grow with for a few years.
Christy & Lexi K.
Pleasant knowledgeable helpful staff
Great service and products!
Very friendly staff, answered all our questions, provided the service we were looking for
Great shop, great people.
Well curated selection of components and helpful, knowledgeable staff!
I like that you have been there (and at the new location) with many of the same people for the last 20 years that I have been enjoying biking.
Thanks
Awesome service!!!
Our salesperson was outstanding. He was unwilling to sell us something that wasn't a perfect fit, and he looked and looked for bikes coming in. He was knowledgeable, intelligent, and efficient. Superb experience.
All employees are knowledgeable and into bikes. The atmosphere is friendly and helpful. Like this place a lot.
Very helpful, friendly, efficient and knowledgeable. Would absolutely come back, recommend.
Super friendly and professional, thanks again!
Always willing to help and always very knowledgable.
Everything!
Good products. Great customer support staff. Thank you all!
I like your bikes ,trek. I have found there bikes to be dependable and good value.. I have found that your shop is helpful in keeping my bikes going.
I loved the quick service, communication and EXCELLENT job!
Kevin was wonderful in helping me pick out my shoes and helmet! :)
Great service and very nice and helpful staff and would highly recommend to anyone looking for a bike shop to buy a bike
Best service ever! Friendly and helpful.
Thank you Chain Reaction for patiently walking me through the world of electric bikes. I'm so happy to be able to get on a bike again!
friendly, knowledgeable, always helpful
Salesperson listened to my needs and recommended the appropriate bicycle (this is not that common at bike shops, sadly). He also measured my old bike and looked at my position, then swapped parts to give me a better position than with the stock parts. Owner very knowledgeable and reliable. Previous experience with their service department has been excellent.
Great, friendly and speedy service. Very knowledgeable staff.
Best customer service
Very large deletion of Trek bikes and products. Staff was very helpful and knowledgeable.
The entire staff and were extremely helpful... Specially the owner and his awesome son who took time to answer all my questions very patiently and made me feel at home.
I fully recommend everyone to experience this for themselves
Extremely friendly, knowledgeable staff, who could order the stuff I needed at a fantastic price.