based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I ordered a set of pedals and cleats in the store a few weeks back. This initial interaction was very pleasant. When the product was delivered to the store, I was informed via email.
I picked it up and tried to assemble it. The pedals worked well. Attaching the cleats to the shoes was similar to what I had done in the past, because it is an updated version of the cleats I had before. However, I just can't get them to click onto the pedal. I have tried a lot of different things, but it just doesn't work. I have used the same kind of pedal/cleats system for 20+ years, so I do think I know how they work to get in and out off. I sent an email to the store (I replied to the email I had received from the store when they informed me that they received the pedal I ordered) to explain how I could get this to work. Unfortunately I this was 3 days ago and I still haven't heard any reply. I would have just hoped that I will get at least a short email back to let me know that they received my email and that they are trying to find out what to do next. I just believe a lot in fast and efficient communication as part of a good customer experience. But that's exactly what I am missing.
Great service, attention to detail, ability to get bikes/parts in tough times when others struggle.
Chain Reaction has a great selection of bikes and accessories. The customer service is outstanding and continues the sadly-disappearing tradition of your friendly local bike shop.
Quick service and the bike rode like new today!!!
My new Allant+ 8S rocks. Better than I expected. Rebecca made everything quick and easy. Count me a happy customer!
They have great customer service. They kept me informed of my order and are always friendly and help.
I took care of everything I needed in one stop. Kevin helped me sort through the options efficiently and leave with confidence in my choice of equipment.
You are very customer-focused. We trust your advice on bicycle maintenance and know you stand behind your products and service.
Chain reaction has a great selection of excellent bikes, parts, and accessories. Staff is knowledgeable and friendly.
The shop is convenient for me, has everything I need, and provides great service. And BTW, the new location is nice.
Great selection and inventory but most of all the EXCELLENT service and attention that Becky provided in helping my daughter select her née bike! Thank you for the GREAT experience!!
Always a great shop with awesome service. Mike and the team are one of the best shops in the bay area
Always ready and willing to take a quick look at my bicycle, without an appointment, tweek if necessary, advise service only when necessary. You keep me and my bike on the road!
A knowledgeable staff for all things cycling, a large variety of products and services to take care of their customers in a friendly atmosphere. It helps to foster repeat business and customers.
Very nice thank so much
Staff is extremely knowledgable and personable. Work completed as promised.
Chain Reaction is professional, knowledgable and very fast - I love taking my bike there.
I just think you’re the best bike shop in town
You guys are awesome! We love chain reaction.
I've posted a review already on Google but I will state again that I can't say enough about Chain Reaction. I bought my first road bike from them years ago and now, am working with them to get the right bike for me now. The customer service remains a 10 because they really want to find the correct bike & fit for you and not just sell you a bike. Love that it's a family business that has sustained over the year, probably because of the mission they have to really provide the best customer service in town.
Friendly staff, competent shop. My preferred place to bring my bike for service.
The staff is knowledgeable, helpful, and nice.
Great customer service!
Very helpful and friendly, with great knowledge on specific items!
I have been a customer for many years, and continue to appreciate the great service and friendly knowledgeable staff. I highly recommend Chain Reaction!
Best products and great service.
Friendly knowledgeable service. You guys try to solve problems and do extra work to help the customer.
Friendly, informative, reliable, and they offer great products
Good stock good selection helpful staff.
Sales Associate worked with to find the right product. Also great items on the Sale rack!