based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lexi was great, very helpful in finding a bike for my daughter.
Quick service. They were able to squeeze me in immediately
Very friendly and knowledgeable staff. It shows that it’s a family business run by people who have a passion for cycling
Awesome service and very reasonable prices. Now my go to shop.
First rate service - always friendly and fast!
Excellent service and reasonably priced. Most importantly, Mike & Steve stand behind their products and take care of their customers.
Personal, flexible and always helpful
Excellent customer service! Friendly staff and great help!
They know their stuff. Worth the wait.
The level of service at Chain Reaction Bicycles is stellar. Becky, Steve, and Mike know their product and their clients and I’ll do an excellent job in matching the right bicycle with the rider. I have been going to Chain Reaction Bicycles for over a decade and have never had a regret in purchasing a bike there. They go above and beyond on customer service!
Becky was knowledgable, super helpful, friendly and efficient. Great experience.
The personalized attention by the owner and the personnel is just fantastic.
Customer service was the best!! I believe the person that helped me was Michael. After I told him I was new to the cycling world, he made sure to go over the basics of the bike and the best practices when it comes to maintenence. He was kind and very helpful. He definitely made my experience an enjoyable one.
Over the years we have purchased several bikes from Chain Reaction. Their service and support through the purchase process and then later with on going maintenance issues has always been outstanding.
Could do more to go "above and beyond" for the customer. At times, I have observed that when asked questions, it appears that your staff feel as though it's an imposition. Especially during these rough times amidst COVID, having a "no questions asked" perspective and a "the customer is always right" mentality will help generate more business and word of mouth...
Friendly, knowledgeable, helpful people at this bike store.
Family owned business- good service-
kind helpful staff
Good selection, nice new store
Really good products at the store. The owner and his daughter are really helpful and know how to take care of their customers. My bike looks great and they helped me to find exactly what I was looking for. Thank you!
Staff was very friendly and helpful. Good assortment of socks. Would like to see some cool pattern bike caps. No, not baseball caps. Bike caps.
Everyone in the shop knows my name. They always make me feel welcome.
I really trust both Mike and Steve when it comes to their knowledge of bikes.
Great selection of parts and friendly staff.
They were family owned and super customer service orientated.
Terrific people with a passion for bikes.
Very good service and help from Mike and the staff.
I was not impressed with the quality of the tuneup. Also, the shop refuses to believe that they never called me as promised after the job was complete. They provide a minimum level of service and seem disinterested in wanting my business.
The staff was very accommodating. On time service. Really like the new store.
Great customer service.
Your staff is nice and polite. They are knowledgeable and helpful. Your shop is close to my home...not the closest but your staff makes it worthwhile. Your store is bright and open and easy to move around. At least the old location was I have not been to your new location yet.