based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable staff, great selection, quality products
Steve was excellent in showing us the features of several bikes and getting us fitted for a test ride.
Super friendly and proactive staff! I placed two orders because I forgot something in the first order and the staff called me to make sure it was intentional. The in-store pickup was seamless and fast! I had to cancel an order so I emailed them and they were super quick to take care of it!
Friendly staff, cool products.
Quick aervice
Loved the ease of making an appointment during covid. I was also so happy with the assessment that was done on my bike when I dropped it off - I knew exactly what was going to be needed. And...everyone at Chain Reaction is so nice!! Love it.
Kevin was fantastic! I was starting from scratch, no bike. I emailed on Saturday, and Kevin replied right away. I went and tried out a gravel bike. Kevin got me fully set up with gear, from helmet to shoes, everything I needed. I was on a ride at home. the next day. I can't say better things about my experience. Thank you!
Great services and great products!
I haven't been in the store for4 years, and I hadn't thought to make an appointment before I went in to try to get my bike serviced. Yet they instantly recognized the bike as "one of ours" and I got instant service - letting me get back on my bike in time for a lovely weekend ride, and I am scheduled for a full tune-up later in the month. Incredibly helpful. Thanks so very much!
You know what you're doing, know what you're talking about, and take the time and energy to make sure your customers get what they need.
Excellent service!
Always great, reliable service.
Excellent service and great prices!
Everything went literally perfect. 10/10
Friendly people. Good selection of the kinds of products I like. Convenient location,
Very knowledgable and friendly staff. Took extra time to explain my options and helped me choose a great bike for my needs.
Punctual, ahead of schedule, helpful without being pushy/sales
Great customer service. When they were able to fix something instead of replace, they gave me credit.
Trust! I wouldn't trust purchasing a bike, or having a bike serviced anywhere else (I drive from San Jose to Redwood City, even for a minor tune up).
Mike, Steve and their staff are always professional, incredibly knowledgeable and courteous.
clean shop, friendly staff and quality repair services
Careful fitting and setup when purchasing a bicycle
It is hard to find a good bike shop these days with Covid. You are open and on top of that efficient.
I like your new large shop.
Parking too!!
Good knowledgeable service. Thank you
Mike was superb. I am not a rookie customer and we worked through several fit issues. He ghot it done!
I felt completely respected and taken care of. The expertise of everyone was evident. Steve was patient and listened well, even though the store was busy. Also a beautiful store, and I loved the test drive route they’ve plotted out. Thank you! Antoinette Rose MD
Service in repairing bikes. Kevin helped us with getting our bikes tuned. Very knowledgeable.
Friendly! Helpful! Love the new location.
Family based, friendly, professional service
Very friendly and helpful.
Great and friendly staff
Fair price, Excellent service, explained the problem and offer options of solution.