based on 2066 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Deason was very helpful. All the employees were super when we picked up our bikes as well. Great Job!
Great staff and bike options. Every town should have a great local bike shop, and I'm so glad we do here.
My family and i had great experiences dealing with the staff @ cahaba cycle. We were met with a smile every time we came in the door. My wife and i purchased a bicycle and never felt pressured or degraded for our lack of knowledge. The salesman was truly accommodating and let us take as long as we needed to test ride and let the bike sell itself.
We will do business again in the near future.
It would be good if the text messages got a reply, no just make the customer get to the shop to get and answer. Also , pit the old parts / or ask the client if wants to keep them.
You had the bike I wanted at a good price. I called ahead before driving an hour and a half to have you hold it for me. Your salesman asked for my height and weight, and had the bike sized and suspension tuned when I got there.
Love the great service at Cahaba Gadsden
I had never been to the store..walked in, was greeted immediately by Chris and he asked me my name. Asked what they could do for me and got me over to the other Chris at the service desk to fix my daughter’s brake on her bike. They took down my info and had the service completed in less than 1 hour. Outstanding customer experience. Thanks, Justin Truelove
Good solid recommendations on improving my cycling experience.
The folks there are outstanding! Great customer service, skilled in their knowledge of all kinds of regular bikes and ebikes. Just a good atmosphere to go shop at!
People and service
Great products and excellent people!!
Great customer service, shipping speed and products! Thanks for hooking me up 🤙🏻
Service was quick and staff was very friendly and helpful
Great, friendly, prompt service! They go out of their way to make sure you are cared for as their customer. I wouldn't go to any other place for my cycling needs!
Took care of my problem the same day. Very easy to work with.
You were very helpful in showing us bikes and ordering the right one for our grandson for Christmas. It arrived on time. He loves it.
Brenda Love
Informative ,helpful
Great customer service
The entire experience has been a pleasure! Charlie was an amazing help and knew we were on a budget. He managed to find the perfect bike for our son and had it ready (from another store) in no time. Thank you to the Cahaba Cycles team for always being great!
Great customer service and quality products
Quality products and great service
Great products - friendly and knowledgeable staff
The customer service is excellent.
Confidence and honesty. My favorite take away of the many from my experience with Cahaba Cycle. I needed the purchase for my special needs daughter to be safe and when they found an issue with the brakes (I bought the trike on-line) they let me know and ordered the part to fix it. I was so impressed with their detail oriented service.
Staff is always knowledgeable and helpful with quality products.
Good stuff... great customer service!
Great service
Best staff and inventory in the south.
Personal service by knowledgeable employees both on the sales and service areas.
Staff is very friendly and knowledgeable. They don’t push hard for a sale, and just met the needs and questions I brought to them.