based on 2099 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable and super friendly staff at every location I have visited!!
Daniel is fantastic and very patient. Always willing to help!
Super friendly and quick service on my bike, plus they always have the accessories I need.
Bicycle was in the shop for four days. Before repairs could be done. Was told to come pick up bicycle. And then when went to pick up bicycle, all repairs hadn’t been finished.
All the employees are extremely knowledgeable and helpful
I’ve been purchasing and servicing my bikes at Cahaba Cycles since 2007.
The team there have always been pleasant to work with
Explaining what I need to know in order to make the best decisions.
Service has always been top notch I highly recommend Cahaba Cycle for all your bike needs.
Friendly, knowledgeable staff
Gene was great. Thanks! Service was top notch.
Friendly. Acted interested in me not just my money
Great products & the employees are always super helpful!
Good selection of accessories
Very knowledgeable and super nice. Explains in detail how the maintenance works.
The best bike rentals. Great equipment, knowledgeable and caring staff, and a great value that produces happy repeat customers.
Friendly, knowledgeable, no pressure
Everyone in the store was helpful and nice. The items I needed were available and quickly found. The gentleman at the desk even gave me a few cable ends to use for the new cable I purchased.
Several years ago I had a very poor experience at the store that used to be located on highways 119/31. I remember the owner reached out to me personally to apologize. Because of that, I gave Cahaba Cycles another try. I am glad that I did and I have always been treated with respect and everyone is always so helpful and nice.
Keep up the great work!
Excellent customer service.
Very helpful for a casual cyclist like myself
The customer service was great and they like to talk about bikes. The Trussville location has a nice selection of bikes, clothing and parts.
The service consultants
Friendly service and good quality bikes!
Great service!
Reliable and trustworthy service
Knowledgeable professional
Always enjoy going to the shop and swapping stories about rides and getting full service. Charlie took the time to double check all the measurements of my handlebars before ordering the part I needed.
Chris is always very helpful when I visit the Homewood store.
Service and turnaround time✅
Dropped off my e-bike for a flat tire fix. Opted for the 25 hour overall servicing. This took longer than the week that was suggested and the repairs done required about $45 more than the initial quote - I was not contacted about the extra requirements/charges. When I came to pick up the bike the most glaring thing I noticed was no attempt at all to clean anything on it. Extra money for brake pads and a cable but you couldn’t even wipe it down? I wasn’t looking for a spit shine but I did expect some cleanup. I don’t think that would be too much to expect if I’m paying almost $190 for service.
Great Products and great prices.
Very informative and knowledgeable and was very helpful in finding me the right bike.. I am very pleased with it.