based on 2319 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1. The speed with which services were performed.
2. The transparency of cost and services needed.
3. The expertise of the personnel.
4. The open communication during the service process.
5. The respect paid to my bicycle.
As always the team there in Trussville got me set up with exactly what I needed. Always a pleasure to work with Jeremy, Chloe, and the rest of the crew. The new wheels and tires for the Stigmata look amazing!
Products in stock, customer service was very helpful
With my choice.
They are the experts in their space.
Stopped in had a problem with my bike traveling from out of town they fit me right in and got me rolling excellent service !
Jeremy is great to work with and very knowledgeable.
Very helpful people
Always willing to explain technical bike concepts. Have been a customer since 1980 and never had a bad experience.
I brought my grandson to the Homewood store to shop for a new bicycle for Christmas, as he had outgrown his current bike. A very friendly young shop employee, Charlie, came over to greet us, talk with us, and quickly engage my grandson in conversation. After determining why we were there and in general what we were looking for, Charlie showed us several bike options in the appropriate size. He took lots of time adjusting the bikes to fit and explaining/demonstrating to the boy how the gearing worked, as my grandson had never ridden a multi-geared bike before. He took several test rides outside the shop on a couple of possible models, looking comfortable with the new size and quickly picking up the concept of shifting gears. Overall, the visit was a very pleasant and enjoyable experience. And, yes, we did buy one of the bikes, and my grandson is eagerly awaiting Christmas.
Very knowledgeable and friendly staff
Great products and very friendly staff. We will be back very soon.
Quicker parts delivery !
Expertise of your staff, especially Jonathan
I love Cahaba Cycles and purchase all of my bikes and have them serviced at their locations
Everyone knows me there and they have coolest E-bikes
Great work and wonderful customer service.
Product knowledge.
Sincerity.
Honesty.
Professionalism.
Salesmanship.
Great products and the mechanics are excellent!
The Aventon Aventure 2 is a great e-bike, it is way better than what I thought it would be. Went back and purchased another one for my wife. Just had my bike serviced / checked out after 6 months, all of the employees were very professional and answered the questions I asked. I do recommend Cahaba Cycles in Trussville
Great employees helped me in a time of distress & I came out happy & falling in love with a new bike within my price range. Many thanks to all ♥️
Virginia is great. Knowledgeable, personable, and a pleasure to have her help.
Great people and service! Love working with John and this bike fit First name removed be a great gift for my wife!
I was interested in renting a Santa Cruz Hightower. Unfortunately that bike was sold from their fleet, but they did have a Tallboy. The bike was excellent. I rode on two different types of trails. One that flowed amd one that is very chunky, and the bike handled both with no issues. The only thing that is a little disappointing is the fact they have limited options for XL bikes. I had to rent a large frame and it would've been nice to ride the correct frame size for my height. Other than that, the process was very easy.
Chris was extremely helpful and very kind!
Best costumer service. They took great care of me.
Excellent staff and service!
Staff is grwat
Emily was great! She was extremely knowledgeable and had helpful suggestions and feedback. The entire staff at Cahaba Cycles was top of the line service driven. We are blessed to have this business in our community.
I came in and worked with Andrew Steele and was very upfront about what I needed and he did not try to sell me a bike on the first trip in. He gave me a lot of new knowledge and something to think about. I ended up coming back later in the week and purchasing a bike and I love it!
The guys at Cahaba Cycles know bicycles.They listen to the customer and then apply their vast wisdom for what is not only wanted wanted and needed by the customer. I have a tandem bike, which is unlike a regular bike. The three(3) Chris’s understand this and know exactly how my tandem bike is different from a regular bike. I took my bike on dirty after not being used for several years. The bike I picked up looks totally brand new! I highly recommend Cahaba Cycles!