based on 2087 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super friendly and patient team. Very helpful and never pushy..Great selection of bikes!
Shop is great. Good for the community. Steven is always awesome to support everyone and provide knowledge
The staff was knowledgeable and able to recommend everything I needed for my bike to operate at maximum efficiency
Great service from Kenny and the whole team!
More training for working with children/first time riders. Everyone was kind and well-meaning, but the test ride went poorly. We left with a scabbed knee, and it took a lot to get our 3 year old back on his new bike that afternoon.
No need to do anything for us specifically. Only a heads up re: future kiddos.
I purchased a level 2 bike service, rear breaks wasn't working when I before service repair ir after. My card was also held a hold for charges, and charged at the same time for services foe five days . I've purchased two bikes from this store and customer service has never been this terrible. I've explained my issues with the store manager and he just shrugged his shoulders. Every time I entered this store I was never greeted as a customer. When I told manager I was unsatisfied with customer service, and that I would write a review, he just said o.k as if he didn't care. I really enjoyed shopping at this location over the years, but I refuse to spend my money where I'm not appreciated as a customer.
The people. Very nice and knowledgeable staff.
Great Staff
Just got my first road bike. They were able to answer all my questions and service my bike very quick and quality work. Very informational and helpful
Well stocked and organized store. Staff friendly and pleasant. Will go back sometime soon.
Prices were a little high but repairs were timely
I like working with the staff at all of the Cahaba locations particularly Homewood.
Everyone was so sweet. I was helped through the entire process, and they were all so knowledgeable and friendly.
Great service and they are open on Momday
EXCELLENT customer service
Fast check and accurate, expert repair at a reasonable price.
The bike maintenance I needed was professionally done.
Friendly and effeciant!
I came in to get a new tube and tire changed. Was greeted promptly. Scheduled a pick up for my bike and it was ready hours before I arrived. Really great service and communication.
Fast, friendly service. Kind and knowledgeable. Would definitely recommend to others.
Knowledgeable and friendly
Great service and super helpful
The service and technical expertise is top notch. Support your local store. It is not possible to get this from an online order.
It was amazing…I had a flat and went by Oak Mountain location-walked in had two tires plus a set of grips installed less than an hour and they were covered up but still made time for me as a “walk in”—unbelievable and recommend them!!
Helpful and thoughtful personnel - really couldn’t be better. Great business and better people.
The salesman was knowledgeable, patient, and went above and beyond but that's what I've come to expect from Cahaba
Very helpful employees and very low pressure. A++++
Good products. Great service.
The staff, especially the mechanics, are knowledgeable, and perform the work quickly. The sales staff also knowledgeable and make valuable recommendations
Very helpful finding my helmet size and seat size