based on 2014 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful staff. Was told upfront what would be needed and the cost. Plenty of communication, including the day service was completed, I received a text letting me know my product was ready for pickup.
I’ve had the opportunity to deal with this Bike Shop almost 10 years. I would recommend this business strongly.
I purchase five bikes over the years and I’ve been very satisfied with everyone.
They were so nice and checked our bikes and accommodated our budget. Thank you
Andrew is top notch. Great customer service! Made recommendations for vintage bike fix. Walked through every detail during drop off. Bike was completed in reasonable timeframe and price was exactly what he estimated. Final product was better than expected.
After our last ride on our Trek road bikes we realized we had reached the end of that kind of riding. We don't get to ride enough and age caught up with us much too quickly. We still enjoy riding but the good trails and safe roads for our road bikes are over an hour from our home. Lucky for us, while finishing our last Trek ride, we met a couple our age who had just got into e-bikes. They had 2 Aventon 3's and loved them. After doing some research we decided to go to Cahaba Cycle in Trussville and have a look. I spoke with Chris on the phone and set up a meeting for Saturday morning. He was very helpful and answered all our questions. We came home, did more research and decided it was time for change. We called Chris back the following week and purchased 2 Aventon 3's. Mine is a step over and my wife's is a step through. We picked them up yesterday. Again, we had more questions. Thank you Chris for being patient and professional. We purchased our Trek road bikes there in 2016. They have been very good bikes. Chris explained the technology and setup of our new Aventon e-bikes. After returning home yesterday, we got to ride them around our farm. They were lots of fun and very easy to ride. We have a trip planned tomorrow. Hopefully the e-bikes can keep us active for another decade. Thanks again Cahaba Cycle, and thank you, Chris!
The Trek bikes are great quality and the Cahaba Cycle staff is extremely knowledgeable, helpful, and friendly. They are very welcoming every time you visit the store. Both John and Deason at the Oak Mountain location made our latest experience of purchasing a Fuel EX 8 GX one of the best experiences ever!
Scott is amazing ! He knows his products, very knowledgeable and caring that you get the right products for you . I went in looking for a simple bike seat left with 2 helmets , gloves and a really good bike rack at a very fair price!
Thanks
Jamie Johnson
Staff is knowledgeable and helpful.
Great and professional customer service.
Everyone is very Friendly, Great Customer Service! I have purchased other Bicycles years ago and cahaba cycles has top notch Bikes. Great place to do Business for any Bike accessories or Bicycles.
Employees are great! Always friendly and experts
Nice and fast!
Chris at the Trussville location was great to work with, he took the time to fit our grandchildren to the proper bike.
Friendly service. Reasonable prices. Great selection. Helpful associates.
Great customer service
The personal attention I was given from dropping off the bike to picking it up. This is an awesome bike shop. I wish it was a bit closer, but will travel to make sure all my bikes get serviced there.
The peaple work there are very professional and nice
Chris was outstanding and very helpful!
Fast, knowledgeable staff. Reasonable prices,
Quick professional service
Very friendly and a pleasure to work with
Service guys are the best! Friendly, knowledgeable, and take great care in keeping your bike in the best condition possible.
Products are high quality and they stand behind what they sell. Support your local bike shops folks...on line companies dont even compete with everything one can receive from a real shop!
knowledgeable and quick turn around
The staff is amazing and so helpful!!.
Extremely accommodating and knowledgeable staff. Always try to assist quickly and go out of their way to solve my issues, even with a bike that wasn't purchased there.
I like everything about your store and products. The selections are great and the customer service is outstanding! ! I will definitely be buying from cabana cycles again, thanks so much!!
Mark
Absolutely the best service!
Great staff that is knowledgeable and very customer friendly!
Great staff and excellent products!
Andrew was super friendly and very accommodating. Beautifully laid out and appointed store.