based on 258 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Products are what they are, but the store’s staff is what makes the experience worth it. Deason is who I worked with over my most recent visit to the Oak Mountain/Pelham location. Fantastic customer service and a welcoming environment.
Ray was particularly helpful. A great asset for your business. Your entire staff was very supportive. And, highest quality of repairs on my bike.
You listed an item as in stock, went searching for it for a week, then couldn’t find it and canceled the order.
Services are always spot on, especially bike maintenance. Easy to get things ordered if not in stock.
I love shopping here!
The customer service was first class. Old school customer service where the businesses actually showed they appreciate their customers. I shall return
Customer service and timely turnaround was great
Great staff, quality work and reasonable prices.
Quality service, help, and information. Solid brand selection.
online order was processed super quick and ready 5 seconds after I walked in the door
Awesome people 👏
It was awesome, I needed a minor repair on a out of true wheel and they took care of it on the spot.
the sram axs derailleur was as cheap as Amazon. I like to support local companies if they have competitive prices>
Knowledgeable, friendly, and super helpful staff. Best owners in the biz! Support local!
Very helpful and my son was very happy with the bike
Staff is so nice and accommodating! Fixed a tire right on the spot. Very reasonable pricing! Will always do business there! Thanks!
Locally owned and operated.
Work done very well. It took a week longer than estimated, but my bike came back beautiful.
Rental process was easy and the bikes were very nice
Fast service
This is the best Bicycle shop in Birmingham, hands down. I always take my bike there for maintenance and would highly recommend you only buy one from here. They help you with everything and are so knowledgable.
The staff is so helpful and they are never understaffed. They love bikes and there is nothing they cannot help you with. The best!
Knowledgeable sales person who was not high pressure in making the sale.
I find your people very knowledgeable and helpful. It is always a pleasure to deal with Chris Smith and others!
Fast and efficient service. I needed quick brake blead to ride same day and the tech got it down efficiently! Thanks Cahaba Bikes!
Friendly and quick service for my mountain bike.
Fast service and friendly staff.
I had a unique issue, I have a Bosch equipped Connondale emtb. It came pre-wired for a front light BUT the ability to turn a light on or off using the Bosch system needed to be enabled at a bike shop. The guys at Oak Mountain figured it out and adjusted my shifter for nothing more than a handshake. I couldn’t leave without buying SOMETHING. This shop always goes above and beyond, very friendly helpful crew 🤙🏻
Friendly and knowledgeable staff who took care of all of my needs promptly.
Great service work
location; knowledge; customer service