Customer Testimonials
Grateful for a very courteous service received. Purchased two products that work great.
The service provided by the manager, Mark, was friendly, professional and personalized to meet my needs. Mark helped me to understand the service required and remembered me when I went to pick up my bike. I asked him if he owned the business because his service went beyond what I would expect from an employee.
Good variety of products
We came at a busy time so can’t expect more from your staff
Great customer service! Friendly, accommodating etc.
Prompt efficient service and a wide range of products.
Very good sales person. Mr Smith was great
Great friendly helpful service. My bike is super old and I don’t know much about bikes but I wasn’t made feel that way when the team fixed her up for me. Would definitely recommend! Thanks!
Very helpful
Service was great!
Helpful and knowledgeable staff with no pressure what’s so ever. Thanks for that.
attentive and good deal!
The service was really amazing- everyone friendly and very helpful and accommodating.
Customer Service was excellent. Got what I came for & with the 30 day return policy on the item. Tested saddle at home with my smart trainer and as advertised....works for me!!!
Great service from the young man that helped us.
Everyone was nice. It was quick and efficient
Pricing i found to be a bit high for repairs to other shops but the customer service was awesome
The bike which I recently purchased online was twice sold --- and I got the sad 😔 call saying I was last due to my last name starting w RZ ...
😸 making light of this of course. So I'm looking for an equivalent to the Sirrus 3X for long distance commuting.
Amazing customer service! Both with pre-purchase help and then all the way through to after purchase care. The team was easy to work with and made buying my bike almost as fun as riding it. And I bought on line with no instore contact until I picked up my new bike.
good service and products
I was happy my purchase experience and the follow-up tune-ups that I got
Great to be able to really test out the bike before buying. Other stores made me just go "around the block"
The tech was very knowledgeable and they had the right part in stock. The service was completed sooner than promised and I'm back on the road.
Very Professional great service very personable
Brian & the staff were very informative & assisting us with all our needs
Thank you First name removed &Sharon
In a time when bike inventory is scarce, BSP was able to find a bike to fit what I was looking for. The friendly and knowledgeable staff made it easy to select a good bike.
I had brought my bike in for a warranty frame replacement. The technicians did an awesome job and answered every question I had. If I asked something they didn't know they found the answer. 100% would take my bike back there for service
I had a great experience with the retail persona (his name is very complicated and he is from UK). I was planning just to see and loved how the store had new and available inventory. Extremely happy with my purchase. I left the store confident of my decision as the sales person made me very comfortable with my decision.
Extremely personable, I am from out of town and wish you were closer
The gentleman who helped me with my bike check for the UBC Tri was extremely efficient and accommodating. Thank you very much!
Location & supply of bike parte
The product and service is good. North Van and Langley both have great service. One staff named Oliver in Langley was very helpful.