Customer Testimonials
They were very accommodating, knowledgeable and provided excellent service. I received top notch customer service from Juan.
Staff are very knowledgeable, courteous, and friendly. I will definitely return to get my future services done at this location.
It was great working with Stephen on my purchase from out of town, he was very informative, confirmed that the Synapse Tiagra 58cm was the right bike and size for me, and had everything set to go and did a great job fitting the bike for me when I arrived to pick it up on a tight schedule to catch a return ferry to Vancouver Island. The last bike I bought from BSP was a Cannondale T900 touring bike in 1997, which is still going strong after 25 years, and BSP's service is the same high level now as it was then!
I have bought bikes over the years from BSP and like the selection and pricing. Nathan was great to deal with and helped me find a bike that I love within my price range!
I love the mechanic who works at BSP downtown! In the past, he’s dropped his breakfast and coffee to help fix my bike when I experienced mechanical while out riding. Today, he was also so so quick to help. Love this guy! (I need to ask for his name next time :P)
Great customer service. I had an issue with my online order (no fault of Bicycle Sports Pacific), and they did all they could to get in touch with me to correct it. I also received a follow up email after it was addressed. The excellent and personalized customer service I received combined with the large selection of quality cycling gear will make me a repeat customer. I will also encourage others to shop at BSP.
I brought my cannondale road bike in because I had issue with a creaking seatpost.
The fixed the issue for no charge. Very nice! Thank you
Quick friendly service for my bike repair/ tune-up.
Very helpful staff. Definitely recommend!!
Great and fast service, knowledgeable and friendly staff.
Always helpful and with a smile on their face.
The service is always great and accommodating. I don’t have to wait very long to get my bike back
Straight talk, timely service. Resolution of problem.
I love how I just dropped in & they were able to fix & repair my bike same day to get me out again. Thank you so much !
The salesperson was very helpful, patient and knowledgeable. I was pleased with my purchase.
The help and information provided
As soon as I walked in the door, I was greeted and helped right away. I was able to bring my bicycle into the store because I forgot my lock. Picked up my online order and was in and out of the store in 2 minutes.
Straightforward communication and reasonable pricing.
Very satisfied with Stephen and his Team. Very impressed by their customer service and their knowledge on E bikes. I had been to several stores prior to making my purchase and definitely felt like I had right choice by coming to Bicycle sports. Highly recommend them for any type of biking needs.
Fantastic sales team! Very knowledgeable and helped us with the purchase process.
Good, expert, friendly service
Excellent choices of different brands. Salesperson was very helpful and answered all the questions regarding the best option for a gravel bike. Bikes are stored in a way that makes them easy to get to and have a look compared to other stores where the bikes are piles together. We where there to buy a bike for our grandson but I will be returning for a new bike for me.
Incredibly friendly & helpful staff! I feel very supported by the BSP team!
An excellent selection of local premium cycle clothing.
Appreciated being able to speak with mechanic about work done on my bike
The people and service.
Very good service received, quick & helpful
Great customer service and attention to detail!
Informative and reasonable.
Products are great and the service is excellent.
The guys working there are really helpful on short notice and they explain anything really well.