based on 2789 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everyone was very friendly and helpful with my funky old bike!
Thoroughly appreciate the great service/rental (Chelsea) during my trip to NYC. Will definitely be returning.
Quick & easy
I’m conflicted about my experience. It’s been a looong time since I’ve paid for a tube replacement. On the one hand, I’m happy to know that your mechanics are making a fair wage. On the other hand, $30 for a 5 minute tube replacement is absolutely wild! He didn’t even have to take the wheel off of a bike because I brought in just the wheel. It took literally 5 minutes. Also, he asked me to hold on to the valve cap because he “has a history of forgetting to put them back on.” Excuse me? For those prices, I shouldn’t be the one responsible for ensuring that my parts and pieces aren’t lost.
So, I was thrilled to receive such prompt and quick service, but I’m having a really hard time with $30 for a 5 minute flat repair. I love that y’all always seem to be busy when I walk or ride by, business seems to be good. I wish you well, but I likely won’t be back (especially for emergency flat repairs).
extremely kind and knowledgeable staff and mechanics
Great helpful staff
Friendly, knowledgeable, prompt, reasonable
Efficient, quick, thorough and pleasant
Everyone was kind and helpful.
Services are great
Timing of bike repair- wish I had had more of a heads up about when it would be ready (and that it wouldn't be ready when they told me it would)
Better communication (was told I would receive a text when the bike was ready and had to call to find out) and more transparent pricing on repairs and replacement parts, as well as better communication about what options there were for repairs/replacement. Overall happy with the experience, staff was courteous and friendly, repairs were done quickly, and it was a very smooth experience.
quick service, friendly and helpful staff, clear communication
Excellent service
Very knowledgeable and friendly staff! They explain exactly what's wrong with your bike and how much it will cost to fix it. It's a family atmosphere.
Amazing service, everyone very helpful and knowledgeable! Thank you!
10/10 for me!! Great customer service !!
Professional diagnosis. Were able to help me get back on the road fast.
Friendly knowledgeable staff and mechanics and availability of parts and accessories!
Plus reputation history as biking activism!
Great honest service!
Did not follow through on promised timeline. Estimate included repairs that were not necessary.
Great service
Adam knows his job real well !
Very through assessment with estimat3, welcoming, fair prices.
Amazing staff and service—Adam helped me find the right fit for a chainring upgrade and walked me through the best options for my bike. Found my new bike shop in NYC! 😎
Personalized attention.
Excellent and high-level service; everyone who works in this store is a true expert and they are very willing to share their knowledge of bikes, bike equipment and biking in general. They are not "pushy" to make a sale; they work patiently with you to explore your interests and your needs for a new bike. I was very pleased about their service and dedication to helping me figure out the best bike for me.
Your staff is very nice and knowledgeable.
very easy communication, fast service, good work
High quality. Good prices