What our customers think of us!

I think Eric went above and beyond in terms of communication with me and laying out the options I had to fix my bike's shifters.

I’ve purchased two gift cards for my nephew who lives in Brooklyn and the process as well as the customer service have been fantastic. And he loves the shop.

Great service on installing a new rear light on my bicycle to go with my front wheel dynamo.

You are a verified Canyon shop and do great work

Brian was super helpful getting me setup. The store was well stocked and everyone was friendly

I called and asked about padded bike seat covers. There were none in sock but the woman I spoke with took my name and number and promised to call me when they came in, which she did and told me she had set aside a couple with my name on them. I didn't get back for two days and called to see if they were still there and said I could not get up to the store for a couple more days. Fellow I spoke with said the seat covers were set aside with my name. So, I came up on Thursday, Dec. 11, and they were there with my name.
My transaction was small but the service was great.

Staff are helpful; they explain things clearly, in advance, and make sure you know what is going on. They are very knowledgeable and they don't "talk down" to basic bike riders.

I got a quick tune-up, and when I left I asked if there's anything I should look out for. You guys said no. After I biked 1.5 miles mostly the next morning, my chain BROKE. It's a new bike. It shouldn't have broken.

I think the staff was kind and knowledgeable, however I was given an estimate of cost that was not close to the actual cost in the end, and ended up being a price I really couldn’t afford. This was really disappointing and I will not be returning as an accurate estimate is very important to me. I also understand as a consumer I need to move forward and be more direct about what I’m willing to pay.

This is a store always around for my bicycle needs, before for many years in Lafayette street, now on 7 ave, when you on business for decades there is a reason.
Professional
Experience
Customer service

I appreciate the attention from staff - despite the shop being busy and buzzing with activity- and I like the kindness of staff on top of that.

Thanks for assembling my new bike so beautifully. Sincerely, First name removed

I appreciated so much the interaction I had yesterday with a nice tall young man -- who really went out of his way, on the phone, and then in person to address the need presented in my particular situation, where there were a few different possible ways forward. He thought about what was best for me, and in a way that did not aim to spin the situation to his own (or the store's advantage) -- I appreciated the care and integrity in his manner.

The team is extremely knowledgeable and friendly. They helped us build a bike from scratch it was so much fun!

Great!

Service is solid and great-workers provide great insight and customer satisfaction.

Service is excellent, bike selection is great.

Helpful staff, seem very knowledgeable. They take time to chat about their products which it seems they have tried and tested.

Friendly and knowledgeable

Fantastic staff--remarkably/pleasantly helpful and generous

Customer Service and Technicians are always on point. Polite, honest, professional. I have always been able to get an appointment when I need. Never any problems.

Great service all around. Grateful for BH!

Good variety of all bicycles and accessories and great customer service.

I can't say enough good things. The team went above and beyond to help me

Quick and friendly flat tire fix!

Everyone is always helpful and there is a great selection.

Full advice, custom measurements for new gear, hands on help, free installation and great sals/return policy. Wow.

Service is always friendly, prompt, and fairly priced. They are always clear about other options and pricing. The work is of high quality.

Super shop. Was able to buy a very specific part very quickly. you can't do that online (get it quickly that is) . I mean I did check the inventory and order for pickup using their website. But I was able to pick it up on my way to grab a slice of pizza. We all need brick-and-mortar bike shops, often you need a part ASAP, and we all need pizza. Bicycle Habitat is a solid shop that has come through for me over years and years of service. they dont have pizza, but there's good pizza close by. Every time I ride up Lafeyette i still reminisce about Hal in the front of the old shop by the firehouse. Sure you never knew which Hal you might get on a particular day but who knows what was going through Hals mind on that particular day. I imagine anyone could get a little weird if you had to fix flats on some busted-up old bike all day long.

The service department is always extremely quick, helpful, and the service fantastic.