Customer Testimonials
A friendly, knowledgeable, and enthusiastic local bike shop
Great selection of premium bikes across all styles, something for everyone. Aaron was great really helpful when it came to deciding what emtb to buy. Also absolute legend when DX let us down.
Helpful staff
I'm extremely loyal to Trek, I've never been let down with either the bikes or the service from the Trek stores. Both my wife and myself took the leap into EBikes and the service from Suresh and the final price for 2 bikes was exceptional. I couldn't recommend Trek MK enough.
Prompt & straightforward
Very helpful and knowledgeable technical advice which enabled uns to buy the perfect bike for our requirements.
Fast service & reasonable pticing
As always a first class service
Good well-informed advice and prompt sourcing of spare part.
Happy to help to get the best outcome for everyone.
I haven’t purchased a product recently. However, I use their technical expertise to service my bike. The mechanics are first class.
Have made a few orders with Evo lately, with my most recent being a set of Hayes Dominions and have been very pleased with the price (bundle offer) and extremely quick, next day delivery. My previous order for a One up dropper post and lever were also the best price I could find, again, with fast delivery. All the kit is in original packaging with all expected accessories, just as it should be (unlike a few larger online outfits!!)
Very professional and extremely helpful staff
Kind knowledgeable staff
Great service and really helpful and informative
Friendly helpful service and you don't carry out unnecessary work when servicing bikes
Great service from a friendly and knowledgeable team. Been using Roots for years and keep coming back.
The hand over for my new e bike was very educational, all points covered in an very understandable way.
Attentive and helpful service and advice by all staff.
They are all knowledgeable about their products and freely give the best advice to suit the customers requirements.
They are certainly the specialists in cycling!
Came to you with a issue with my cube ebike the technician diagnosed faulty controller replaced it cleared fault codes now working fine
Very helpful and welcoming staff, particularly Dave, who gave a detailed explanation of the different options which determined the bike I purchased.
Highly recommended.
Helpful advice and staff, from stepping into the shop to loading the car very helpful
Superb staff, polite and helpful! Prices were ok with good offers and sales! Highly recommended
Good quality well designed products that are a joy to own. Excellent service in the shop and workshop.
Shame no clothes any more.
Good service
Friendly helpful professionaol service. Thank you.
Staff were very helpful when I last visited to purchase a set of tires for my mountain bike
Had a great experience! The staff were genuinely friendly and took the time to walk me through the different types of cycles, helping me find the one that best suited my needs. They have a great collection of accessories as well.
What stood out to me the most was that even though I was purchasing under the Bike to Work scheme, I never felt pressured to buy any extras. The team was informative, supportive, and respectful of my choices.
The entire process—from selection to collection—was seamless, with excellent communication throughout. Would definitely recommend!
A great range of bikes and accessories plus a well informed and knowledgeable staff team make for a good experience when visiting Big Bear. Recent visit was for a bike service and wasn’t disappointed with how that went at all. Technician was supportive throughout and work carried out to a high standard.
Thanks all at Big Bear …
Everything