Customer Testimonials
Good quality and knowledgeable personnel.
Service is always top notch and the staff is friendly and knowledgeable
Great customer service and very knowledgeable service department staff. Only local bike store I will take my bikes for service
Purchased a gen 3 trek that was unavailable for 4 months. They constantly kept me advised of shipping progress.
Once received they assembled the bike quickly and did a comprehensive fitting and operation instruction presentation.
Super courteous and patient. Delightful people to deal with.
They have a customer for life in me!
I had a fantastic experience working with Mary at Atlanta Cycling Alpharetta. She was incredibly helpful and knowledgeable in guiding me through the process of choosing the Trek bike we had been discussing. Mary took the time to understand how I planned to use the bike and helped me choose the right e-bike to fit my needs. She made the experience enjoyable and easy with her friendly and professional approach. It was truly a pleasure working with her — thank you, Mary!
No comment
Very friendly shop, always respectful and ready to help. I appreciate you taking the time to show me how to perform bike maintenance while doing the repair.
Service department is amazing. Knowledgeable, friendly, and fast.
Great people, even better service
I brought in a third-hand, custom built, 2014-ish Madone for an annual service and some poor rear shifting performance. Aaron went above and beyond to figure out what was going on and to get the issue sorted. It took extra time, but knowing that he had my back and wanted to get my bike back to me in tiptop shape was worth it. He also took the time to explain and show me what the issue had been and how he fit fixed it when I picked up the bike. 11 out of 10 service!!!
Bill was great! He was very patient throughout the entire process and very knowledgeable. He made sure my new bike was perfect and cared about all the details. He wasn't prioritizing sales, but rather ensuring a great experience and making sure I was happy. Can't wait to go back and finish up my build. Thanks Bill!
I’ve purchased there for over 25 years, and am now bringing grandchildren for their first “real” bicycles. Over that long span of time, one thing has remained consistent. -Your integrity and honesty, I’ve visited other shops where, sadly, that was not the case. Keep that up and you will continue to see me,
Fast friendly and informative service
Great group of people who are passionate about helping people. They all have a story. Very motivating
Excellent service technicians and sales staff!
Timely emails, work completed as promised. Outstanding service. Justin is very professional, Jake is the best mechanic. Entire staff brings friendly, courteous service to a new level.
Nice, knowledgeable folks, very helpful and not pushy at all.
Very helpful and knowledgeable sales person
The staff is awesome!!! Great customer service!!!
Came in with what I thought was a major issue with my Trek and Steven looked at my bike. He asked me a few questions, found out I was just about to ride and found the bike in need of repair. He took the time, assessed my issues and stop his current work to fix my bike so I could get a bike ride in before the extreme heat of the day. Great customer service, reasonable price and got me back on the trails that morning.
Products are top quality and the guys at the store are super! I love the DI2. Great job!
The folks make you feel like your needs are important to them. They handle all customers with kindness and respect. Their combined knowledge and experience is amazing
Thanks, guys. We can’t wait to buy something else from you!
Excellent, efficient service. Tech was very helpful to solve our problem quickly since we were just traveling through Greenville. Carrie
Reliable and fast
Friendly and good emtb mechanic.
Your store manager Josh is great. He helped me find the things I needed, and seemed so knowledgeable about products and cycling in general. I appreciated that he didn't pressure me to spend more, too, and that he seemed very honest and easygoing. He even helped me find a kind of bike rack I needed that Trek didn't sell, and offered to help me install it. I would highly recommend Trek Greenville to anyone, plan to return to have my bike tuned up soon, and would come back for other bike-related needs.
Great service as always!
Nice folks over there, not pushy, enthusiastic about any type of bike and riding a person can do. Some shops can be stuffy and ignore normal folks, this team is awesome.
Love the exemplary customer service.
Robert sold me a bike. He and the rest of the staff are all very experienced, mature cyclists. There are a billion bike brands now, and having ridden on and off for 35 years, I wanted to buy a Trek or Specialized. For an endurance road bike, I preferred what Trek was offering.
Matt and team were awesome! The walkthrough of different bikes, the responsiveness to our texts and questions, the help getting our bikes built and passed, all top notch.