Customer Testimonials
An amazing team and the most friendly staff! Bought my bike here. Came in for a flat tire. Fixed my tire fast!!
Very friendly customer service. Quick turnaround.
Great help from knowledgable guys. Brought in 2 bikes to be greased and checked, came out with a third bike! Pretty great salesmen, too! 🤣
Matt is the man and immensely helpful
The highest level of quality products and service.
Quick and knowledgeable
I came in on a Friday to simply browse and had a very positive interaction with the associate Bay. He was friendly, informative, very knowledgable, yet not overbearing or pushy. I live a few hours from Greenville and was just passing through for work. My positive experience on Friday led me to stop in the following day when I found myself back in Greenville, this time with the intention of purchasing a bike. I worked with Bay again and he was, again, very helpful and knowledgable. I was very happy with the purchasing experience, the information offered to me, and the custom fitting once I purchased the bicycle. All of the other associates that I dealt with at the store were also positive and helpful.
Trek Spartanburg has incredible customer service. Even while the mechanic has a long list of repairs to do, the walk-in customer is always attended to. Taking the time to fix a flat, repair a tire, do a check in the moment puts Trek Spartanburg above many other LBS in the area.
My case in particular. I wanted to replace my tires and tubes after having had 5-5 issues with punctures, flats, etc. A call to my usual LBS revealed I would need to leave the bike for a one week wait time for this service. But one call to Trek and I was easily accommodated into that afternoon for turn around. The long list of repairs are not dramatically hampered by a few drop-ins. I could understand if the repair list never made progress.
Thank you Trek Spartanburg for how you operate and your commitment to excellent customer service.
Great service, nice people
Courteous, prompt and good pricing
Justin was Fantastic
Based on the experience, We will return for more service
Skylar was very attentive and answered the phone every time I called. Any delay was caused by the bike manufacturer (another story). But AC was great to work with. Will probably buy my next E-Bike from them in the upcoming months.
I rteceived an honest diagnosis of my bike's condition.
Very knowledgeable wernt pushy at all great variety.
Great customer service!
Super friendly atmosphere. Got so much information on where to ride and what the terrain is like of each trail. You get educated on all things Trek and trails. Differently will shop for all my needs here
Coy was an angel with great hair! Gave me great advice and didn't pressure me one way or another. Was instrumental in my purchase.
the people working there were what made that place great.
helpful, friendly and knowledgable. thank you.
Generally, the staff is welcoming and very engaging. I have used the Vinings location as my “primary” Atlanta Cycling location since moving to metro Atlanta in 2018. They have received my bike during moves and shipped the bikes during moves. During this particular experience (receiving), I didn’t feel the “welcoming & engaging” atmosphere of previous visits. The visit was very transactional versus relational. I trust that this is an isolated experience and will continue to support the business and location.
Quick service and knowledgeable staff.
Mary, Chris, and Vince are awesome!
Thanks
Steven and his team did a great job checking my bike out and taking care of me. Great service and a great shop.
Friendly and knowledgeable staff. Add to the the great bicycles made by Trek. A winning combination.
Great customer service - patient with me as I tried ALL the bikes!
The team at the store is always helpful and I always leave with what I need. I’m never in the store more than a few minutes before someone shows up to help.
Your whole team is excellent, and you always give quick and thorough service. Justin goes above and beyond to help. I recommend the Trek store to everyone I know. You are an asset to the Upstate cycling community!
I can always trust the guys at Trek to work on my bike in a timely manner. They also follow up on past purchases and based on my feedback back offer to make adjustments to my bike setup for an optimal riding experience.
Staff is very knowledgeable and helpful.
Atlanta Cycling Duluth has a top notch and broad range of bicycles and cycling gear. And that's great. Way more important, though, is their approach to customer service. I want to shine the spotlight on Eric Finnegan. He's the Store Manager, and this man went above and beyond to meet my unreasonable expectations for a bike build. 'Can we swap this, Eric?' 'Can you locate that, Eric?' The man followed up on everything I asked about (and I do mean everything) and did it with a smile. From what I can see this is just the way they operate. I recommend Atlanta Cycling Duluth most highly!
Trek is a great bike and the people at Trek Chattanooga are so helpful.