Customer Testimonials
What I most appreciated was the exemplary customer service.
David and staff were FANTASTIC!! Took all my stress away when traveling with my bike for race weekend. Quick and reliable, would definitely go back when/if I return!
Friendly, attentive, helpful 10/10 stars!
Good product and great customer service.
Always friendly
I wouldn't take my bicycle anywhere else for service. Ask for Josh.
I needed a tire repair and they fixed it in a few minutes
An electric bike for seniors who still enjoy being active is the perfect bike to remain active. It provides that little extra help peddling. A very comfortable bike and it allow me to keep my back at 90 degrees which allows me to enjoy biking again🥰 Thank You Bosch for the Verve Bike 🤗
Friendly and talented staff. I will definitely be back and tell others
Everything!
Excellent staff and service.
I liked the way the salesman helped with my situation.
I just bought a bike. Gerry was very helpful.
Grea
I bought a set of wheels from Trek. I had a minor failure in the rear wheel on the afternoon before a morning race. The crew that I ride with said it should be all right. Ride it like it is. I chose to air on the side of safety because I knew that I would be competing and riding as hard and fast as I could. I took the bike to the Trek store and explained my dilemma to them. To my surprise Trek made the repairs and gave me the bike back just before they closed for the weekend. For that, I am grateful to Trek.
Excellent sales staff and customer service as always!
The team that serves us is very expert and very attentive. The service is always perfect.
I originally chose to purchase my hybrid bike from Trek during the pandemic because of the free bike service agreement. Stephen was so very helpful and open to all questions I had during my recent visit years later. I didn't grow up riding so he joyfully offered me a basic bike maintenance crash course in store! What stood out to me was that I wasn't only receiving service for my bike, but also a friendly, personable customer experience. I'll definitely be scheduling my future services around his working hours. Thank you, Trek Chattanooga!
Very helpful and take their time to explain.
I have purchased or been involved in the purchase of 3 bikes in the past year from this store. They took care to assure that each bike was fitted to the rider in their "fitting room " before it left the store.
I also had a challenging bike repair that ended up taking longer than expected. They made sure that I understood the problem and was happy with the outcome.
I consider this bike shop to be my bike shop of choice.
Richard was amazing helping me with the purchase of new indoor cycle shoes. I appreciated his patience and professionalism!
The lady who helped me was beyond great: because of her I not only got a new bike, I outfitted it with many add ons that she installed for me. Thanks!
Trek is the Best
Best also means THE BEST personnel in the Spartanburg store.
Big Big Thank you to that team
Tony McAbee
The shop does a good job from buying bikes to repairs.
I walked into the store 20 minutes before closing, I was in need of a new pair of riding shoes. I talked to the gentlemen behind the counter (I don't remember his name) he began to help with shoe selection. Mr. Howie walked over and the gentleman that was helping me referred me to Howie's help. Both of these gentleman had outstanding customer care even at the end of the day. I highly will highly recommend this location to anyone who asks.
Billy was awesome, really worked to find the right solution and got me a better bike with a great discount. Highly recommend!
Very helpful staff.
Appreciated the Store Staff Service and Friendliness
Trek Store Greenville has the best of the best people. They truly love what they do, and whether it's my precious race bike or my basic neighborhood bike, they treat each one with the same attention to detail and importance. Best local bike store in Greenville, period!
Excellent quality and excellent service!
Clay's knowledge and customer service was a ten!