Customer Testimonials
Friendly. Good advice. Fair prices and don’t charge for very simple repairs that don’t require a part just a few minutes of time.
Awesome experience and everyone was super helpful! Will definitely be back!
This store is the paradigm of what a good bike store should be. Great staff that knows its customers by name and we customers know the staff by name. I sometimes wish I had more than two legs—so I’d need more bikes!
Quick, easy & friendly staff, great experience
Josh did a great job finding the right bike for my son.
Chattanooga Trek Store always does a great job with Customer Service and Bike Repair.
Steven does a great job checking you in quickly and David does a great job on the repair and bike ready on time as promised.
excellent service, knowledge
The Employees
Exceptional service, sound advice and great products. Lee was extremely knowledgeable in helping my son select a bike that was perfect fit for his needs. I feel that he listened to what my son was looking for and then matched him to two bikes for him to try. My son is very happy with the bike he ultimately purchased.
Great knowledgeable staff to work with
I had the best help and everyone was so friendly!
Quality , warranties
The team is fantastic and always so accommodating!
Excellent expert advice everything.
Everything was great from greeting to explaining the bike with options to delivery.
David and Steven are absolute legends, their knowledge and service was a 12/10!!
Very knowledgeable and helpful staff.
Bike mechanics provide excellent customer service, knowledgeable and professional.
I love your mechanics. They have great attention to detail and resolve the root of any issue. I've been riding for 15 years across the US and they have been the best I have found anywhere.
Great selection, and Keelan’s customer service can’t be beat!
The staff is phenomenal! Bradley is so supportive of our cycling club and all our local cyclists. He is always ready with advice on routes, gear and really anything bike related. Kevin keeps my bike safe and mechanically sound. He explains when a repair is needed. The store offers the service, support and guarantees of a big brand, but the staff still makes it feel like a home-town store!
The product was exactly what I was looking for and the staff was very kind, thorough, and helpful!! Ramon took great care of everything and made the process seamless. Very happy with my experience.
Very knowledgeable staff, timely work, good prices.
Great customer service!
friendly, informative and attentive!
The team was amazing assisting me picking the best bike and bike rack for my needs and success. They educated me operation, safety of the bike and using the rack. Thanks to Doug, Bill, and the enjoy team!
Workers were very knowledgeable, friendly and happy to help. Couldn’t have asked for a better experience.
Always a pleasant and attentive staff.
Matt was fantastic getting us what we needed. Everyone was very friendly and even got our bike sooner than expected.
There great service and bikes.