Customer Testimonials
The service was exceptional. Bike needed new shift cables and I needed it in a hurry. I was in and out in 30 min and the bike works perfectly. Also fixed a few things that needed attention without being asked to.
Friendly well staffed usually quick turnaround on repairs
Very friendly, helpful, and knowlegeable! Great service!
Todo bastante bien
Although very busy, team went out of their way to make adjustments to shift on my trike and were a pleasure to work with. Much appreciated !!
Great service. Deep knowledge of products and service. likely the best in the region. Just a great business.
Explaned what the service was
Love it! 🥰 Staff is friendly and very helpful.
The service department is great. Very helpful and very polite.
Excellent customer service.
Knowledgeable staff and product selection
Expertise, courtesy
Top quality products, professional knowledgeable staff and prompt repairs by the service department.
que tenían variedad y los chicos q atienden muy amables
Friendly helpful staff. Location. Store has a nice clean, organized layout. Selection of reasonably priced bicycles, among very expensive bicycles.
I wasn't expecting my bike to be worked on 1 minute after I brought it in. It was repaired in a few minutes for a very good price. Well done Gateway!
Ben takes good care of his customers and is willing to spend the time it takes to make sure you get the products suited to your needs and wishes.
This is a shop run by people who actually ride, and it shows. After a few years of riding hard in Bend, it was time for a full inspection and service for my MTB. The initial inspection identified a new chain, brake pads, tuning, and a few adjustments. The bike came back dialed in and ready for summer. I'll be back without hesitation, and would recommend Pine Mountain Sports to any rider in Bend without reservation.
Side note — while they serviced my Blur, I rented one of their Trek Fuel eMTBs and covered 23 miles around Phil's in 2.5 hours. That eMTB just went on my wish list for this year.
The staff is very knowledgeable about equipment and setting it up properly. Attention to small details is a welcome change from some of the other local shops. Bought my first "real" bike here 42 years ago and have been coming back ever since.
Knowledgeable staff
Josh, Jake, Brad and the guys are the best
Professional attitude and performance.👍
The service department is expert and knowledgible of both new and old components. This is key for me as I have a cutting edge new bicycle and a vintage ride too. The staff is responsive and very friendly. I have been a customer for 24 years, and was even purchasing parts and components from them when I was living in CO.
Good service
Always happy with the knowledge and services received when visiting Giant Ancaster.
I purchased a marlin 5. Customer service was excellent.
Efficient, seamless service. Robust product line.
Quality products, and price points for multiple budget levels. Fantastic, friendly people that are there to help, not make you feel small or silly. It's our favorite shop, hands down.
todos los productos son muy buenos
I purchased a trek e bike from C&N Cycles in 2024, and I have been delighted with it! This year I took it in for a service, and it came back lake new, plus lots of useful data on my usage which was a bonus. The staff are very friendly and helpful and know their stuff.