Customer Testimonials
Very helpful 👌
Always kind and courteous. Very knowledgeable and they take care of things in a timely manner.
Nice, well organized shop, helpful staff, professional bike mechanics.
This is the bike shop to go when you need anything cycling related
Best bike shop in town. Quick service, great product, great people
Great customer support, I’m on my third bike from this awesome company and team who always support my passion for cycling and the occasional fix when needed!
Manager Matt and tech Aidan are great at what they do!
Prompt attention
Polite employee
💯👍🏻
Good service courteous and effective.
There is no better store around
Had responded with a lower score from and negative experience at State Fair. Brookfield store was great to assist with the bike return and suggestions for a bike.
How quickly my order was filled and shipped. I ordered on Sunday and my package is set to arrive on Wednesday. The pricing was competitive as well. I’ve already sent friends to order the same product i did - the Trek air pump.
The guys at Ascent are very helpful and friendly. I always feel like they take great care of my bike!
Very efficient with service and exact. Friendly and supportive. Very knowledgeable. My bike looks like new!!
Service is fantastic, knowledgeable, helpful, and very friendly! Also, like the one year warranty the store provides above and beyond manufacturer’s warranty. We have bought (3) mountain bikes on two separate occasions and will be going back. Thanks Dave!
Excellent service, very friendly and helpful. Would rent , buy, or use bike servicing from here again!
It was great to get the phone call from Scott to explain my need for a new chain.
When I picked up my bike, I was delighted to discover the unsolicited solving of a problem. While throwing my e-bike in the back of the car last summer, I broke the front light loose. So I'd just taped it up and forgotten about it. What a lovely surprise to find my light remounted on the stem!
Great friendly service
Fast, friendly, reasonable price.
Service was very knowledgeable and helpful. Was completed when promised.
Professionalism and knowledgeable staff
Service was great friendly and knew product
Knowledgeable, helpful staff
bike is riding very well after recent service.
Always accommodating
Great customer service and friendly staff. Martin was extremely helpful and courteous. Will definitely be back!
The service received on our older Diamondback bike was above what I had expected. After picking it up, the gears worked flawlessly and everything is lubed like it was new and not 30 years old.
Taking care of equipment and doing maintenance helps prolong your investment.
Trek Bike Shop is my go-to after this wonderful experience from the tech to the pickup only a day later. You won't be un-happy!
Always a pleasure working with this store. Very professional and appreciate their services.
The people working in the store are super helpful
Great team. Steven and his coworkers spent time helping me pick the correct bike frame and were very helpful through the entire process. Thanks guys!