Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 5, 2026 — Rated 10 out of 10 by Dave Shinsky Trek Bicycle Okemos
What do you like about our products and services?

Staff was friendly and knowledgeable. Service was excellent

Report a concern   April 5, 2026 — Rated 10 out of 10 by Chris Guess Cahaba Cycles - Homewood
What do you like about our products and services?

The service and technical expertise is top notch. Support your local store. It is not possible to get this from an online order.

Report a concern   April 5, 2026 — Rated 9 out of 10 by J.M. Ray's Bike Shop - Midland
What do you like about our products and services?

Convenient and knowledgeable services

Report a concern   April 5, 2026 — Rated 10 out of 10 by Pauline Masterson Trek Bicycle Issaquah
What do you like about our products and services?

The lovely folks at Trek went above and beyond and out of this world to help this clueless mom make the right choices for her kids when it came to a short list of seemingly simple requirements for bikes. They helped talk through what I needed, what they had, the fact that they could customize almost anything on-site and all while making me feel not so clueless after all. I got drawn in with the kids’ bike trade-in program, and will stay for the incredible team that has helped our family learn to love biking since 2022. Thanks Trek!

Report a concern   April 5, 2026 — Rated 10 out of 10 by D.W. Syracuse Bicycle
What do you like about our products and services?

They were helpful and seemed to care about finding the right fit for me

Report a concern   April 5, 2026 — Rated 10 out of 10 by Ixta Cuamani Trek Bicycle Palm Springs
What do you like about our products and services?

I had a great experience at this shop. The staff was very kind and helpful. Will come back again!

Report a concern   April 5, 2026 — Rated 10 out of 10 by James Murray Rick's Bike Shop
What do you like about our products and services?

We are always pleased with the service to our grandsons bike. It done within the time frame we are given.

Report a concern   April 5, 2026 — Rated 10 out of 10 by Evan Qarana Trek Bicycle Pontiac
What do you like about our products and services?

Louis, Gabe and the crew are awesome guys and went above and beyond when purchasing my bike. This is my second bike from them, and will be visiting them for more in the future.

Report a concern   April 5, 2026 — Rated 10 out of 10 by Jill Sigman Trek Bicycle Spring House
What do you like about our products and services?

I came in to buy spin shoes and received fabulous service.

Report a concern   April 5, 2026 — Rated 10 out of 10 by Connie Bettencourt Mountain Sports
What do you like about our products and services?

All of the people that work at Mountain Sports in Casper are fantastic! Colton has done an awesome job on my trikes every time I take them there!

Report a concern   April 5, 2026 — Rated 10 out of 10 by Matthew Thomas Country Pedaler
What do you like about our products and services?

Very friendly and sincere owner and staff! Very engaged with customers and the cycling community. Happy to have my bike serviced here!

Report a concern   April 5, 2026 — Rated 10 out of 10 by R.L. Trek Bicycle Reno
What do you like about our products and services?

Great service and customer friendly.

Report a concern   April 5, 2026 — Rated 10 out of 10 by A.P. Eddys Bike Shop - Willoughby Hills
What do you like about our products and services?

Very friendly team that were ready to help with questions. Quick turnaround on adding additional components to a new bike purchase

Report a concern   April 5, 2026 — Rated 10 out of 10 by A.S. Ken's Bike Shop
What do you like about our products and services?

Ample inventory and great service.

Report a concern   April 5, 2026 — Rated 10 out of 10 by Scott Sheehan Towpath Bike
What do you like about our products and services?

Pat did a great job of setting me up with my new road bike. I appreciate him helping me out and suggesting products for me to complete my set as I train for my first Tri!

Report a concern   April 5, 2026 — Rated 10 out of 10 by Brendon Nally Brielle Cyclery
What do you like about our products and services?

Great service

Report a concern   April 5, 2026 — Rated 10 out of 10 by D.N. Budget Bicycle Center
What do you like about our products and services?

For the last 20 years, you've diagnosed my bicycles' maintenance needs accurately, and then you've done the repairs that were required -- no more, no less.

The other guys always seem to pad their bills (while often or usually provided sub-standard service), But you guys? Never.

You've also provided plain-English explanations of what was going on and why -- all the while providing a laid-back shop with some of tyhe best music in town.

Dunno how you could possibly take better care of my bicycle needs than you have for these last 20 years.

Report a concern   April 5, 2026 — Rated 10 out of 10 by Satish Vishwakarma Trek of CLT South
What do you like about our products and services?

It's the place where you can get everything related to bicycles. Awesome!

Report a concern   April 5, 2026 — Rated 10 out of 10 by Randell Geerman TRI-BIKE ARUBA
What do you like about our products and services?

Its an amazing place to shop.

Report a concern   April 5, 2026 — Rated 10 out of 10 by Nick Zarra Asbury Park Cyclery
What do you like about our products and services?

As always, a great experience with the Asbury Park Cyclery team. I've been a customer for several years and I can say without hesitation, that they are focused on building a relationship with their clients rather than just selling a bike, parts or service. They impress with their overall industry knowledge and offer rational advice that will significantly contribute to your buying decisions. A strong recommend!

Report a concern   April 5, 2026 — Rated 10 out of 10 by L.Y. Bethesda Bike & Ski
What do you like about our products and services?

Very friendly and helpful! Bruce and Jeff are highly knowledgeable and expert on bikes. Great shop, great products, great experience overall!

Report a concern   April 5, 2026 — Rated 10 out of 10 by A.C. Cycles Cadieux
What do you like about our products and services?

C’est le deuxième vélo que j’achète chez vous. L’équipe est jeune et connaissante.
C’est le deuxième Trek , le service est excellent
Je vous recommande à mes amis.

Report a concern   April 5, 2026 — Rated 10 out of 10 by P.D. Loom City Cycles
What do you like about our products and services?

Bicycle shift is good, appreciate the good service.

Report a concern   April 5, 2026 — Rated 10 out of 10 by S.K. Bicycle Tech
What do you like about our products and services?

I brought in my Felt AR bike, which had issues with shifting gears (Shimano 105 Di2 system). Scott fixed it very quickly and professionally. The entire staff is very friendly and knowledgeable. I 100% recommend them!

Report a concern   April 5, 2026 — Rated 10 out of 10 by J.C. Danny's Cycles - Mt. Kisco
What do you like about our products and services?

Great service and staff very knowledgeable and helpful.

Report a concern   April 5, 2026 — Rated 10 out of 10 by J.R. Trek Store Spartanburg
What do you like about our products and services?

Everyone is Very Helpful

Report a concern   April 5, 2026 — Rated 10 out of 10 by Michel Delise Trek Bicycle Montreal Griffintown
What do you like about our products and services?

Très bon service et professionnel.

Report a concern   April 5, 2026 — Rated 10 out of 10 by J.M. Georgetown Cyclewerx
What do you like about our products and services?

Customer service is above and beyond!!! Thank you!

Report a concern   April 5, 2026 — Rated 10 out of 10 by M.V. Landry's Bicycles - Worcester
What do you like about our products and services?

Staff were really helpful and were knowledgeable about the products.

Report a concern   April 5, 2026 — Rated 10 out of 10 by C.M. Steiner's Glenmont
What do you like about our products and services?

Your location is great. People working there are always informative and friendly.


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